Lex Clemente
Astoria
Summary
Dynamic healthcare manager with a proven track record at Elmhurst Hospital, excelling in operations management and team leadership. Enhanced patient care delivery through strategic planning and streamlined workflows, achieving significant reductions in wait times. Skilled in data analysis and fostering collaboration among multidisciplinary teams to drive quality outcomes.
Overview
13
13
years of professional experience
Work History
Manager Infectious Disease Department
Elmhurst Hospital
10.2021 - Current
- Led daily operations to ensure efficient patient care delivery and optimal resource utilization.
- Developed and implemented training programs to enhance staff performance and adherence to protocols.
- Streamlined workflows, resulting in improved service delivery and decreased patient wait times.
- Collaborated with multidisciplinary teams to coordinate patient services and improve care outcomes.
- Coordinate and manage Ryan White Grants and NYC Prep grants in accordance with grant requirements and mapping.
- Communicate and collaborate with staff management, nursing, social work, finance, and physicians.
- Oversaw budget management processes, optimizing expenses while maintaining quality of care standards.
- Report
- Managed and motivated employees to be productive and engaged in work. Monitor EHR -Epic system cadence and supervised clerical level 3 & 4 within the department.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed detailed plans based on broad guidance and direction.
Community Health Network Senior Specialist
Elmhurst Hospital
02.2015 - 09.2021
- Epic Cadence Referrals, Epic ED Registration (Ped ED, Express Care clinic)
- Monitor CHN Referrals Amb Intake Queue, Radiology Intake Queue, GI clinic Intake Queue, CHN deferred
Intake Queue, HHC Advantage, Soarian. - Manage VIP accounts, Outpatient GI referrals, Rheumatology referrals, Neurology, Oncology &
Nephrology provides a monthly report to the assistant director & the chief director. - Assist and screen patient walk-in referrals to determine urgency, and communicate with the outside primary care provider or specialist to collect supporting documents for the patient's condition.
- Collaborated with stakeholders to define project goals and ensure alignment with organizational objectives.
- Knowledge of insurance verification, Request and Review Authorizations. Communicate with managed care
department on a daily basis. - Complete a monthly account report in Microsoft Word and Excel for the assistant director and department director.
- Educate and train affiliated providers' office staff on the Epic EHR system and cadence.
- Monitor daily office operations, including provider relations and support management with projects and patient experience.
- Optimized supply chain operations, forging strong supplier relationships to ensure timely and cost-effective delivery of materials.
Environmental Services Supervisor
Elmhurst Hospital
06.2012 - 01.2016
- Supervised daily operations of environmental services team, ensuring compliance with hospital safety standards.
- Trained and mentored staff on cleaning procedures and infection control protocols.
- Developed and implemented quality assurance programs to enhance service delivery efficiency.
- Coordinated scheduling and workflow optimization for environmental services personnel.
- Conducted regular inspections to identify areas for improvement in sanitation practices.
- Mentored new employees in proper techniques for cleaning, sanitizing, and maintaining facilities according to company guidelines.
- Conducted regular performance reviews with staff members, providing constructive feedback to help them grow professionally and achieve their goals.
- Achieved high customer satisfaction ratings by consistently meeting or exceeding expectations for cleanliness and appearance of facilities.
Education
Associate of Science - Health Information Technology
TCI Collage
New Yor, NY08-2010
Bachelor of Science - Health Care Administration
Southern New Hampshire University
Hooksett, NH11-2025
MBA - Master Business Adm. Healthcare Management
Southern New Hampshire University
Hooksett, NH12-2026
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff management
- Operations management
- Project management
- Strategic planning
- Business administration
- Data analysis
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Manager Infectious Disease Department
Elmhurst Hospital
10.2021 - Current
Community Health Network Senior Specialist
Elmhurst Hospital
02.2015 - 09.2021
Environmental Services Supervisor
Elmhurst Hospital
06.2012 - 01.2016
Associate of Science - Health Information Technology
TCI Collage
Bachelor of Science - Health Care Administration
Southern New Hampshire University
MBA - Master Business Adm. Healthcare Management
Southern New Hampshire University