Alexa Kruszewski
McDonald,TN
Summary
Enthusiastic and dependable candidate with 5 years of experience in hospitality and client-focused roles. Successful at managing multiple priorities with a positive attitude. Driven, friendly, and anticipating customer needs to facilitate enjoyable experiences.
Overview
4
4
years of professional experience
Work History
Greeter/Server
Houston's, Hillstone Restaurant Group
Atlanta, GA
11.2023 - Current
- Demonstrated strong interpersonal skills when interacting with customers.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
Server
1885 Grill
Ooltewah, TN
02.2023 - 11.2023
- Demonstrated knowledge of restaurant menu items and ingredients, resulting in a 15% increase in sales of specialty items.
- Handled customer complaints in a timely manner, with a positive attitude.
- Managed a section of 20 to 40 customers efficiently and effectively, resulting in an increase in customer satisfaction ratings.
Assistant Manager
Hamilton Skate Place
Chattanooga, TN
01.2021 - 01.2023
- Analyzed customer feedback to identify areas for improvement, and implemented strategies to increase customer satisfaction.
- Trained and supervised new staff on menu items, customer service, and safety protocols.
- Created reports, documents, and schedules as requested by the office manager.
Education
Bachelor of Science - Communication
Middle Tennessee State University
Murfreesboro, TN08-2025
Skills
- Management
- Customer Satisfaction
- Public Speaking
- Collaboration
- Multitasking
Timeline
Greeter/Server
Houston's, Hillstone Restaurant Group
11.2023 - Current
Server
1885 Grill
02.2023 - 11.2023
Assistant Manager
Hamilton Skate Place
01.2021 - 01.2023
Bachelor of Science - Communication
Middle Tennessee State University
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