Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Paulette Torres

Miami,FL

Summary

Proven in enhancing guest experiences, I excel in hospitality service expertise and exceptional customer service. Leveraging strong work ethic and problem-solving skills, I've significantly contributed to team success and customer satisfaction. Skilled in POS systems and safe food handling, my focus is on achieving tangible results through guest engagement and service prioritization.

Overview

4
4
years of professional experience

Work History

Greeter/Server

Hillstone Restaurant Group
06.2022 - Current
  • Displayed friendly, outgoing, and energetic behavior to create a warm atmosphere for guests.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Bussed and reset tables to keep dining room and work areas clean.


Sales Associate

Bath & Body Works
10.2021 - 06.2022
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Provided training for new hires, improving their competency in sales techniques and store policies.
  • Used POS system to process sales, returns, online orders, and gift card activations.

Server

Mr & Mrs Crab
06.2020 - 08.2021
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Education

Bachelor of Arts - Business Management

Florida International University
Miami, FL
07.2024

Skills

  • Exceptional customer service
  • Guest Engagement
  • Strong Work Ethic
  • Hospitality service expertise
  • Safe Food Handling
  • Complex Problem-Solving

Languages

Spanish

Timeline

Greeter/Server

Hillstone Restaurant Group
06.2022 - Current

Sales Associate

Bath & Body Works
10.2021 - 06.2022

Server

Mr & Mrs Crab
06.2020 - 08.2021

Bachelor of Arts - Business Management

Florida International University

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Paulette Torres