LEX WILHELM
DE
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Lowe's
04.2025 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Cross-trained and provided backup support for organizational leadership.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Associate Support Analyst Intern
Berkley Technology Services
10.2024 - 04.2025
- Managed service follow-up communications, confirming satisfactory resolution of customers' service requests via email and phone
- Monitored helpdesk and responded to incoming tickets to address support
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Researched and identified solutions to technical problems.
- Diagnosed and troubleshot hardware, software and network issues.
Appliance Sales Associate
Lowes
01.2021 - 10.2024
- Customer-centric professional with a focus on fostering a welcoming atmosphere and assisting patrons with their home improvement projects.
- Proficient in validating loading tickets, processing orders accurately, and ensuring timely deliveries to meet customer expectations.
- Committed to upholding safety protocols and promoting a secure environment.
- Skilled in engaging with customers, providing expert guidance, and ensuring satisfaction by addressing all inquiries and needs effectively.
- A proactive team member with a keen eye for detail and a dedication to delivering exceptional service.
Education
Information Technology and Networking, Concentration in Cyber Security
Delaware Technical Community College
Skills
- Support ticketing systems
- System standards documentation
- Remote support
- Network troubleshooting
- Help desk operations
- Application support
Timeline
Customer Service Associate
Lowe's
04.2025 - Current
Associate Support Analyst Intern
Berkley Technology Services
10.2024 - 04.2025
Appliance Sales Associate
Lowes
01.2021 - 10.2024
Information Technology and Networking, Concentration in Cyber Security
Delaware Technical Community College
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