Lexanna Radcliffe
Miami,Florida (FL)
Summary
Motivated and dedicated psychology student with a strong academic background and a passion for understanding human behavior. Experienced in conducting research, analyzing data, and applying psychological theories to real-world situations. Eager to apply education in the workplace. Offering excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
5
5
years of professional experience
Work History
Hostess Manager
Tap 42
11.2021 - Current
- Trained new hostesses in customer service and job duties.
- Monitored seating arrangements to maximize table utilization and minimize wait time.
- Ensured that all guests received prompt, courteous attention from the hostesses.
- Provided support to other departments as needed such as bussers, servers or bartenders when necessary.
- Conducted regular performance evaluations of each hostess on a quarterly basis.
Cashier
Bed Bath & Beyond
02.2020 - 05.2020
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered customer inquiries regarding store policies and procedures.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Hostess
The Cheesecake Factory
06.2019 - 09.2019
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Maintained a clean and organized dining area.
- Assisted in preparing the restaurant for opening and closing shifts.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
Education
Bachelor of Arts - Psychology
Florida Atlantic University
12-2023
Skills
- Project management
- Organized
- Leadership characteristics
- Strong work ethic
- Upselling
- Guest Relations Management
- Interactive Communication Skills
- Guest Complaint Resolution
- Business Strategies
- Reception Desk Management
- Work Planning And Prioritization
Course Work and Achievements
- Summer, 2023 - Dean's List GPA 3.5
- Application of the Numerical Stroop Paradigm Thesis
- Dual Enrollment Partners in Progress 2 Program, 07/27/18
Affiliations
- Volunteered at Regents Park Nursing and Rehabilitation Center (Summer 2021)
- Psychology Club- Fall 2021-Spring 2022
Hobbies and Interests
- Currently studying real estate through online coursework
- Criminal psychology
- Volunteer work
- Cooking
Languages
Spanish
Elementary
References
Available upon request
Timeline
Hostess Manager
Tap 42
11.2021 - Current
Cashier
Bed Bath & Beyond
02.2020 - 05.2020
Hostess
The Cheesecake Factory
06.2019 - 09.2019
Bachelor of Arts - Psychology
Florida Atlantic University
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