Haleigh Glasgow
Los Angeles,CA
Summary
Strong leader and skilled professional focused on balancing safety and enjoyment for every activity. Talented in overseeing works, managing records, and supervising schedules to meet business targets. Excellent customer service abilities and attention to detail in all facets of operations.
Overview
7
7
years of professional experience
Work History
Hostess Manager
Juno Japanese
Louisville, KY
12.2021 - 06.2024
- Managed front-of-house operations to ensure seamless guest experiences.
- Trained and mentored new host staff on service standards and procedures.
- Handled customer inquiries and resolved concerns promptly and professionally.
- Developed staff schedules to maintain adequate coverage during peak hours.
- Collaborated with kitchen staff to align dining service with menu offerings.
- Trained new hostesses in customer service and job duties.
- Resolved any complaints or issues with customers quickly and professionally.
- Assisted with hiring decisions by interviewing prospective candidates and making recommendations based on their qualifications.
Hostess Trainer
Sake Blue
Louisville, KY
06.2017 - 05.2021
- Coordinated seating arrangements to optimize restaurant flow and guest experience.
- Assisted management in developing training materials for staff education programs.
- Ensured compliance with health and safety regulations during service operations.
- Provided feedback to management on staff performance and training effectiveness.
- Monitored front-of-house cleanliness and maintained a welcoming atmosphere for guests.
- Monitored employee interactions with customers to ensure quality standards were met.
- Demonstrated proper phone etiquette and customer service techniques during role-play exercises with trainees.
Education
Associate of Arts - Behavioral Sciences
Jefferson Community Technical College
Louisville05-2026
Skills
- Customer service and support
- Employee training and development
- Social science research and analysis
- Data analysis and reporting
- Behavioral assessment techniques
- Project management methodologies
- Conflict resolution strategies
- Team collaboration and dynamics
- Effective communication skills
- Strategic planning and execution
Languages
Spanish
Limited
Timeline
Hostess Manager
Juno Japanese
12.2021 - 06.2024
Hostess Trainer
Sake Blue
06.2017 - 05.2021
Associate of Arts - Behavioral Sciences
Jefferson Community Technical College