Riley B. Walser
O'Fallon,IL
Summary
Detail-oriented and skilled in effective communication and conflict resolution. Experience in supervising hosting staff and maintaining organized dining areas to support seamless operations and exceptional guest relations. A problem-solver with a flexible mindset and a firm believer in building positive relationships.
Overview
3
3
years of professional experience
Work History
Hostess Manager
Le Ono
O'Fallon, IL
12.2023 - Current
- Managed front-of-house operations, ensuring smooth guest experiences
- Coordinated reservation systems to optimize seating arrangements effectively
- Oversaw daily operations, maintaining cleanliness and organization of dining areas
- Communicated efficiently with kitchen and service staff regarding guest needs
- Resolved guest inquiries and concerns promptly to enhance satisfaction levels
- Resolved any complaints or issues with customers quickly and professionally
- Maintained records of reservations, cancellations, special requests, no-shows
- Trained and supervised hosting staff on customer service protocols
Education
Associate of Science - Nursing
Southwestern Illinois College
Belleville, IL12-2028
Skills
- Strong written and verbal communication
- Conflict resolution
- Customer service
- Staff training
- Reservation management
- Guest relations
- Organizational skills
- Developing solutions
- Decision support
- Team collaboration
- Inventory control
- Multitasking Abilities
Timeline
Hostess Manager
Le Ono
12.2023 - Current
Associate of Science - Nursing
Southwestern Illinois College