Lexee Foster
Erie,PA
Summary
Strong focus on customer service and satisfaction. Experienced ability in handling customer needs promptly and efficiently. Proven drive to enhance customer experiences through effective communication and problem resolution.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Crew Team Member
Sheetz
Erie, Pennsylvania
2025.12 - Current
- Operated cash register and processed customer transactions efficiently.
- Provided excellent customer service at all times.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Welcomed customers and created positive interactions aligned with company standards.
- Guided customers in product selections and addressed inquiries to enhance shopping experience.
- Expressed gratitude to guests, enhancing their overall experience.
- Trained and mentored new team members to ensure effective onboarding.
- Operated computer systems to ensure smooth daily operations.
- Monitored system performance and logged issues for resolution.
- Performed data entry to keep records current and organized.
- Assisted in troubleshooting hardware and software problems promptly.
Store Manager
Dollar General
Erie, Pennsylvania
2023.03 - 2024.02
- Assisted team members to ensure exceptional customer service.
- Established customer service standards and ensured team adherence to enhance service quality.
- Resolved customer complaints quickly and efficiently.
- Addressed customer complaints to boost satisfaction and foster customer loyalty.
- Monitored inventory levels and placed orders to restock shelves.
- Resolved customer inquiries and complaints to improve customer satisfaction.
- Managed daily store operations and maintained inventory levels.
Shift Leader
Dunkin
Erie, Pennsylvania
2020.12 - 2022.01
- Supervised and motivated team to achieve productivity and uphold customer service standards.
- Coordinated shift schedules to optimize team performance and coverage.
- Handled cash transactions and balanced registers at shift end to ensure accurate financial reporting.
- Resolved customer complaints promptly to enhance overall experience.
- Resolved complaints effectively through active listening and empathy.
- Maintained compliance with company standards during daily operations. and compliance requirements for operations.
- Analyzed weekly sales data to identify trends and recommend actionable improvements.
Education
High School Diploma -
Collegiate Academy
Erie, PA2023-06
Skills
- Customer service
- Data entry
- Sales analysis
- Team leadership
- Problem resolution
- Time management
- Teamwork and collaboration
- Conflict resolution
- Verbal and written communication
- Telephone etiquette
- Customer engagement
- Quality assurance
- Problem-solving
- Tool and equipment use
- Product presentation
Affiliations
- Computer Typing Course – Summer Camp Program
- Graphic Design Course – Summer Camp Program
Certification
- CPR and Safety Training Course - Redcross (2025-2027)
Timeline
Crew Team Member
Sheetz
2025.12 - Current
Store Manager
Dollar General
2023.03 - 2024.02
Shift Leader
Dunkin
2020.12 - 2022.01
High School Diploma -
Collegiate Academy