Lexee Manor
OK
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
8
8
years of professional experience
Work History
Repossessions Senior Account Manager
Capital One Auto Finance
2018.06 - Current
- Driving excellent customer experience by addressing problems with accounting, billing, and service delivery to maintain and enhance client satisfaction as it pertains to their autoloan.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated performance and conveyed constructive feedback to improve skills based on key performance indicators through peer to peer feedback.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments with department stakeholders while collaborating with teammates on larger initiatives.
- Controlled vital resources for department activities to comply with business and government regulations through stand operating procedures.
- Maintained professional demeanor by staying calm when addressing irate customers, building positive customer relations by addressing problems head-on and implementing successful resolutions.
Assistant Store Manager
Kum & Go
2016.09 - 2018.05
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Created employee work schedules for optimum coverage and labor cost control.
- Monitored inventory management and assisted with accurate, cost-effective ordering processes.
- Audited store operations and records under management direction and resolved discrepancies.
- Partnered with store and district management to capitalize on new retail business opportunities.
- Implemented strategies focused on increasing store sales and customer satisfaction.
- Developed innovative and creative merchandise displays to drive point-of-sale purchases.
Assistant Department Manager
Kohl’s Department Store
2015.09 - 2016.08
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Complied with established internal controls and policies.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Established and checked coding procedures, monitored reports and updated internal files.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Worked with loss prevention in monitoring shopper behavior.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
Education
High school diploma -
Owasso High School
Skills
- Account Verification
- Revenue Generation
- Time Management
- Conflict Resolution
- POS Systems and Ordering Platforms
- Account Management
- Goals and Performance
- Inventory Understanding
- Microsoft PowerPoint
- Stocking and Replenishing
- Credit Card Payment Processing
- Microsoft Excel
- Critical Thinking
- Project Management Abilities
- Call Center Operations
- Brand Representation
- Stockroom Procedures
- Social Media Proficient
Accomplishments
Capital One Multi Silver and Gold club winner
Capital One Multi Platinum Club Winner.
Capital One Multi QA-ACE winner
Timeline
Repossessions Senior Account Manager
Capital One Auto Finance
2018.06 - Current
Assistant Store Manager
Kum & Go
2016.09 - 2018.05
Assistant Department Manager
Kohl’s Department Store
2015.09 - 2016.08
High school diploma -
Owasso High School
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