Lexee Manor
OK
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
8
8
years of professional experience
Work History
Repossessions Senior Account Manager
Capital One Auto Finance
06.2018 - Current
- Driving excellent customer experience by addressing problems with accounting, billing, and service delivery to maintain and enhance client satisfaction as it pertains to their autoloan.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated performance and conveyed constructive feedback to improve skills based on key performance indicators through peer to peer feedback.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments with department stakeholders while collaborating with teammates on larger initiatives.
- Controlled vital resources for department activities to comply with business and government regulations through stand operating procedures.
- Maintained professional demeanor by staying calm when addressing irate customers, building positive customer relations by addressing problems head-on and implementing successful resolutions.
Assistant Store Manager
Kum & Go
09.2016 - 05.2018
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Created employee work schedules for optimum coverage and labor cost control.
- Monitored inventory management and assisted with accurate, cost-effective ordering processes.
- Audited store operations and records under management direction and resolved discrepancies.
- Partnered with store and district management to capitalize on new retail business opportunities.
- Implemented strategies focused on increasing store sales and customer satisfaction.
- Developed innovative and creative merchandise displays to drive point-of-sale purchases.
Assistant Department Manager
Kohl’s Department Store
09.2015 - 08.2016
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Complied with established internal controls and policies.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Established and checked coding procedures, monitored reports and updated internal files.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Worked with loss prevention in monitoring shopper behavior.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
Education
High school diploma -
Owasso High School
Skills
- Account Verification
- Revenue Generation
- Time Management
- Conflict Resolution
- POS Systems and Ordering Platforms
- Account Management
- Goals and Performance
- Inventory Understanding
- Microsoft PowerPoint
- Stocking and Replenishing
- Credit Card Payment Processing
- Microsoft Excel
- Critical Thinking
- Project Management Abilities
- Call Center Operations
- Brand Representation
- Stockroom Procedures
- Social Media Proficient
Accomplishments
Capital One Multi Silver and Gold club winner
Capital One Multi Platinum Club Winner.
Capital One Multi QA-ACE winner
Timeline
Repossessions Senior Account Manager
Capital One Auto Finance
06.2018 - Current
Assistant Store Manager
Kum & Go
09.2016 - 05.2018
Assistant Department Manager
Kohl’s Department Store
09.2015 - 08.2016
High school diploma -
Owasso High School
Similar Profiles
Alana Noel-DarvilleAlana Noel-Darville
Relationship Manager Coach at Capital One Auto FinanceRelationship Manager Coach at Capital One Auto Finance
Jennifer OrtegaJennifer Ortega
Senior Loan Processor at Capital One Auto FinanceSenior Loan Processor at Capital One Auto Finance
Eric W. HunterEric W. Hunter
Relationship Manager at Capital One Auto FinanceRelationship Manager at Capital One Auto Finance