Michael R. Cave
Wendell,NC
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
24
24
years of professional experience
Work History
Senior Account Manager
Boise Cascade
Greensboro, NC
08.2015 - Current
- Communicating with clients to ensure that all of their needs are understood and addressed.
- Collaborating with various internal departments to ensure that they fulfill all customer requests.
- Resolving complaints and keeping track of all processes that pertain to the client's desires.
- Building strong client relationships to maintain old business and acquire new customers.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
Senior Account Manager
US Lumber Group
Raleigh, NC
06.2008 - 07.2015
- Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
- Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
- Collaborated with Sales manager to determine company goals and translate goals to individual client needs.
- Enhanced online presence to take advantage of dynamic conditions and unique platform opportunities.
Account Manager/ Purchasing Agent
McEwen Lumber Company
Raleigh, NC
05.2003 - 06.2008
- Standardized inventory quarterly reporting and analysis and instituted corrective action for close-outs and out-of-stock items to keep inventory records current.
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Solved diverse supply chain problems involving numerous sources, logistics and scheduling factors.
Account Manager/ Purchasing Agent
Southeast Cabinet Supply/ Raleigh Hardwood Center
Raleigh, NC
02.2001 - 05.2003
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Tracked inventory shipments and prepared spreadsheets detailing item information.
- Negotiated policies and contracts with vendors to achieve optimal pricing and consistent availability.
- Reviewed order updates to identify best practices aligned with corporate goals.
Account Manager/Purchasing Agent
Meyer Decorative Surfaces, Inc.
Raleigh, NC
03.1999 - 02.2001
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Performed monthly reconciliation of open purchasing orders.
- Reviewed order updates to identify best practices aligned with corporate goals.
- Reviewed proposals, qualified vendors and recommended optimal suppliers.
Marine Recruiter
United States Marine Corps Recruiting Station
Raleigh, NC
01.1998 - 03.1999
- Filtered interested candidates by eligibility and disqualifying factors.
- Participated in community events representing U.S. military and recruited interested parties.
- Educated interested individuals on military jobs and compared interests and ASVAB scores to potential career fields.
- Responded to calls and emails from interested candidates quickly and scheduled appointments for in-person meetings.
Education
Bachelor of Arts - Sociology
University of North Carolina At Greensboro
Greensboro, NC2002
Associate of Arts -
Forsyth Technical Community College
Winston-Salem, NC1991
High School Diploma -
North Forsyth High School
Winston Salem, NC1987
Skills
- Order management
- Operations
- Goals and performance
- Account verification
- Customer Relations
- Product and service sales
Military Experience
Served in the United States Marine Corps/Reserves from 1994-2004 in these roles:
Communications Specialist
Platoon Sergeant
Career Planner
Accomplishments and rewards include:
Navy and Marine Corps Medal
2 Meritorious Masts
Meritorious promotions to the rank of both Corporal and Sergeant
Expert Rifleman
First Class PFT
Timeline
Senior Account Manager
Boise Cascade
08.2015 - Current
Senior Account Manager
US Lumber Group
06.2008 - 07.2015
Account Manager/ Purchasing Agent
McEwen Lumber Company
05.2003 - 06.2008
Account Manager/ Purchasing Agent
Southeast Cabinet Supply/ Raleigh Hardwood Center
02.2001 - 05.2003
Account Manager/Purchasing Agent
Meyer Decorative Surfaces, Inc.
03.1999 - 02.2001
Marine Recruiter
United States Marine Corps Recruiting Station
01.1998 - 03.1999
Bachelor of Arts - Sociology
University of North Carolina At Greensboro
Associate of Arts -
Forsyth Technical Community College
High School Diploma -
North Forsyth High School