Lexee Paull
Saratoga Springs,UT
Summary
Detail-oriented professional with extensive experience in customer service and organizational efficiency. Skilled in managing multiple tasks in fast-paced environments while ensuring accuracy and professionalism. Communicates effectively with customers and team members, quickly adapts to new systems, and consistently delivers high-quality service.
Overview
5
5
years of professional experience
Work History
Document Processing Specialist
Novitex Enterprise Solutions Inc.
Salt Lake City, Utah
02.2017 - 02.2018
- Checked documents for accuracy and completeness before processing.
- Maintained electronic records to ensure compliance with company standards.
- Trained new staff on document processing protocols to enhance the onboarding experience.
- Collaborated with team members to streamline document handling procedures.
Fraud Specialist
Discover Finacial Services
Salt Lake City, Utah
03.2016 - 02.2017
- Monitored customer accounts to detect and prevent fraud and unauthorized activity.
- Supported investigations of suspicious transactions and customer claims to resolve issues effectively.
- Collaborated with teams to evaluate and enhance risk management strategies and protocols.
Customer Service Representative
Alterra Pest Control
Austin, Texas
05.2015 - 09.2015
- Resolved customer complaints through effective communication and problem-solving.
- Educated clients on pest management solutions and preventive measures.
- Assisted customers with pest control inquiries and service scheduling.
- Maintained accurate records of customer interactions and service history.
Customer Service Representative
Young Living Essential Oils
Lehi, Utah
09.2014 - 01.2015
- Addressed customer concerns promptly, ensuring satisfaction through effective service.
- Delivered accurate product and service information that helped customers make informed choices.
- Enhanced customer experience by providing knowledgeable assistance with essential oil inquiries and streamlining online ordering.
Server
Johnny Carino's
Parker, Colorado
09.2012 - 12.2013
- Delivered exceptional customer service in high-volume dining setting, enhancing guest experience.
- Ensured customer satisfaction through personalized service and prompt attention.
- Assisted guests with menu selections and dining recommendations.
- Processed orders accurately and efficiently using a point-of-sale system.
Education
Associate of Science -
Brigham Young University - Idaho
Rexburg, ID12-2015
Skills
- Document accuracy and quality control
- Issue resolution strategies
- Time optimization and management
- Collaborative teamwork
- Customer support and service
- Effective communication skills
- Problem solving techniques
- Strong work ethic
Timeline
Document Processing Specialist
Novitex Enterprise Solutions Inc.
02.2017 - 02.2018
Fraud Specialist
Discover Finacial Services
03.2016 - 02.2017
Customer Service Representative
Alterra Pest Control
05.2015 - 09.2015
Customer Service Representative
Young Living Essential Oils
09.2014 - 01.2015
Server
Johnny Carino's
09.2012 - 12.2013
Associate of Science -
Brigham Young University - Idaho