Vivian Barnes
Arlington,TX
Summary
Detail-oriented Document Processing Specialist with proven skills in document verification and quality assurance. Demonstrates strong problem-solving abilities and efficient time management, ensuring accurate document handling and enhanced customer satisfaction.
Overview
5
5
years of professional experience
Work History
Document Processing Specialist
Citibank
Irving, Texas
02.2025 - 02.2026
- Processed high volume of documents for customer accounts, ensuring timely access to information.
- Processed large volume of documents quickly and accurately while meeting tight deadlines.
- Reviewed and verified data accuracy in financial documents, maintaining compliance with regulatory standards.
- Implemented quality checks to uphold accuracy in document handling procedures.
- Prepared and reviewed documents for potential and existing clients.
- Collaborated with team members to resolve document discrepancies, enhancing overall data integrity.
- Resolved discrepancies in documentation by obtaining missing information from sources such as clients or other departments.
- Scanned documents and uploaded them into the archival system for secure storage.
- Provided support services such as photocopying, scanning, faxing, mailing.
Customer Service Representative
Teleperformance USA
Dallas, TX
01.2023 - 02.2025
- Assisted customers with inquiries and resolved issues through effective communication.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided accurate information about products and services to enhance customer satisfaction.
- Educated customers on product features, benefits, and troubleshooting techniques effectively.
- Delivered timely resolution of customer complaints through exceptional service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked and managed service requests using customer service software to ensure effective follow-up.
- Managed high call volumes while maintaining professionalism and a positive attitude consistently.
- Collaborated with other departments to resolve complex issues, ensuring customer needs were met.
Emergency Rental Assistant Representative
Fortuna BMC
Sacramento, California
02.2021 - 08.2024
- Assisted customers by completing their applications to apply for assistance.
- Explained policies and reviewed documentation to update customer applications.
- Updated customers on tracking progress of assistance applications to ensure transparency in funding status.
- Managed high-volume calls to facilitate timely processing of applications and improve customer satisfaction.
- Processed called backs to customers who called to received progress on their applications.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Greeted customers warmly upon entry to create a positive first impression., offered assistance and answered questions.
- Resolved customer complaints promptly to maintain high service standards and enhance overall customer experience.
Education
High School Diploma -
Bastrop High School
Bastrop, LA05-2012
Skills
- Data analysis
- Document verification
- Quality assurance
- Document management
- Data entry
- Customer relationship management
- Attention to detail
- Problem solving
- Time management
- Tracking document flow
- Document scanning
- Document security
Timeline
Document Processing Specialist
Citibank
02.2025 - 02.2026
Customer Service Representative
Teleperformance USA
01.2023 - 02.2025
Emergency Rental Assistant Representative
Fortuna BMC
02.2021 - 08.2024
High School Diploma -
Bastrop High School