Nicole Gordon
Frostburg,United States
Summary
Excellent communication and organizational skills, with proficiency in standard office software, attention to detail, and collaboration. Extensive experience working with United States Federal Government agencies and their employees. Familiarity with Microsoft Office Suite and Object Character Recognition (OCR).
Overview
20
20
years of professional experience
1
1
year of post-secondary education
Work History
Document Processing Specialist
Manpower/IBM
Rocket Center, WV , WV
11.2022 - 03.2023
- Provided assistance with document processes, document sorting, logging and digitizing.
- Converted documents from one application to another.
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
- Used computer software to review, improve, and process documents.
Correspondence Supervisor
Aspira
Frostburg , MD
01.2012 - 10.2022
- Supervised team responsible for responding to up to 1,000 inquires per day.
- Administered detailed review of correspondence to ensure accuracy in information, grammar, and style.
- Maintained thorough knowledge of federal rules and regulations pertaining to TSP and other government agencies.
- Worked with variety of office technologies and software applications, including Word, Excel, Outlook, PowerPoint, Microsoft Teams, and Object Character Recognition (OCR).
- Evaluated employee performance and coached and trained to improve weak areas.
- Collaborated with team members to solve customer problems, verify information, and create content.
Administrative Assistant
WFWM Public Radio
Frostburg , MD
06.2003 - 09.2007
- Ensured adherence to rules and regulations delineated by the Federal Communications Commission.
- Hosted multiple weekly radio programs.
- Sorted and distributed office mail.
- Answered phone calls and emails, delivering messages to staff and greeting visitors.
- Maintained physical and electronic records and data.
Education
Bachelor of Science - History
Frostburg State University
Frostburg, MD 09.2003 - 05.2003
Associate of Arts - History
Allegany College of Maryland
Cumberland, MD 01.2002 - 05.2003
Skills
Familiarity with Microsoft Office Suite
Timeline
Document Processing Specialist
Manpower/IBM
11.2022 - 03.2023
Correspondence Supervisor
Aspira
01.2012 - 10.2022
Bachelor of Science - History
Frostburg State University
09.2003 - 05.2003
Administrative Assistant
WFWM Public Radio
06.2003 - 09.2007
Associate of Arts - History
Allegany College of Maryland
01.2002 - 05.2003
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