Niyana Brooks
Louisville,KY
Summary
Proven track record of professionalism and maintaining a welcoming environment. Strong attention to detail and ability to multitask Good at troubleshooting and accurate reporting
Personable and detail-focused professional, adept at managing and organizing documents with precision and efficiency. Proficient in document management software and data entry, ensuring accuracy and compliance. Committed to streamlining processes to enhance productivity and maintain high standards of quality.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Document Processing Specialist
randstad
Louisville, KY
12.2025 - Current
- Reviewing documents for accuracy or completeness
- Entering information into systems or databases
- Scanning, uploading, or digitizing files
- Organizing and filing records
- Verifying data (names, dates, numbers, forms, etc.)
- Following company rules for confidentiality and accuracy
- Meeting deadlines or processing quotas
Certified Nursing Assistant/Front Desk Receptionist
Morning Pointe Senior Living
Louisville, KY
08.2024 - 01.2025
- Created and maintained an inpatient care log that noted patient medical history, medications, and diagnoses
- Utilized hospital systems to monitor and report on individual patient care, including lab results, allergies, and vital signs
- managing callas
- assisting with documents
- responding to residents needs
Cashier
Chipotle Mexican Grill
Milwaukee, WI
04.2023 - 12.2024
- Used a complete cash receipt system to track daily sales and inventory and calculate tips
- Performed software testing, provided 24/7 support to clients, and developed plans for future software development
- Trained new employees in customer service script recitation, conflict resolution, and data entry practices
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
Sales Associate
Cvs health
Louisville, KY
12.2023 - 08.2024
- Accurately tracked customer orders, identified, and resolved any issues during order fulfillment
- Communicated with customer support for clarity on questions that were not answered in the online FAQs
- Built rapport with clients by providing quality customer service and problem solving
Education
BA - arts in science
University of Louisville
Louisville, KY05.2029
Paralegal studies - undefined
Boston University
Boston, MA06.2025
Certified nursing aid - undefined
Right choice
Louisville, KY08.2024
Skills
- Customer service
- Microsoft excel
- Legal drafting
- Communication skills
- Organizational skills
- Documentation review
- Computer literacy
- Microsoft word
- Leadership
- Document formatting
Certification
- state registered nurse aid License - 2023
- paralegal certificate
Timeline
Document Processing Specialist
randstad
12.2025 - Current
Certified Nursing Assistant/Front Desk Receptionist
Morning Pointe Senior Living
08.2024 - 01.2025
Sales Associate
Cvs health
12.2023 - 08.2024
Cashier
Chipotle Mexican Grill
04.2023 - 12.2024
Paralegal studies - undefined
Boston University
Certified nursing aid - undefined
Right choice
BA - arts in science
University of Louisville