Carmen Palermo
Houston,TX
Summary
Experienced and skilled in customer service with a strong background in document control and processing systems.Currently holding a EKG certification, looking to apply my skills and knowledge as an ekg technician in the medical field as a lifetime career .
Overview
3
3
years of professional experience
Work History
Document Processing Specialist
Linear shipping
Houston , TX
10.2023 - 04.2024
- Provided support services such as photocopying, scanning, faxing, mailing.
- Analyzed customer needs and provided appropriate guidance regarding document preparation requirements.
- Reviewed and processed incoming documents to ensure accuracy, completeness, and compliance with regulations.
- Tracked the entire process of each document from when it’s submitted to designated area.
Administrative Assistant
Interfaith Ministries Inc.
Houston, TX
06.2023 - 09.2023
- Compiled data from various sources into organized reports for review by management team.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Translated from English to Spanish when needed .
- Opened and closed the office daily.
Customer Service Representative
Artella solutions
Houston , TX
08.2021 - 01.2022
- Provided customer service to patients with remote cardiac monitors.
- Assisted customers with troubleshooting, warranty decisions, complaint handling and sales orders.
- Took all incoming calls and made outgoing calls when needed.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
Ekg Certification -
Smithwood Medical Institute
Houston, TX05-2024
High School Diploma -
Harmony School Of Advancement-Houston
Houston, TX05-2021
Skills
- Customer service expertise
- Fluent in English and Spanish
- Problem solver
- Punctual
- Attention to Detail
- Multitasking
Timeline
Document Processing Specialist
Linear shipping
10.2023 - 04.2024
Administrative Assistant
Interfaith Ministries Inc.
06.2023 - 09.2023
Customer Service Representative
Artella solutions
08.2021 - 01.2022
Ekg Certification -
Smithwood Medical Institute
High School Diploma -
Harmony School Of Advancement-Houston