Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lexi Casto

Sorrento

Summary

Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.

Overview

3
3
years of professional experience

Work History

Sales Associate

POP MART
03.2026 - Current
  • Deliver exceptional customer service by addressing inquiries and resolving issues promptly
  • Utilize effective sales techniques to increase customer engagement and drive revenue
  • Maintain strong product knowledge to provide personalized recommendations
  • Manage inventory and restocking to ensure accurate stock levels
  • Design visually appealing merchandising displays to enhance in-store experience

Bookseller

Books-A-Million
05.2025 - 03.2026
  • Provided friendly, knowledgeable service in a fast-paced bookstore environment
  • Assisted customers with book, gift, and media selections, offering tailored recommendations
  • Consistently met and exceeded membership sales goals, earning recognition from management
  • Promoted memberships by clearly explaining benefits, increasing customer retention
  • Supported store fundraising and donation initiatives through effective upselling
  • Operated POS systems accurately for various transaction types
  • Maintained organized, visually appealing displays aligned with company standards
  • Assisted with inventory, restocking, and overall store readiness
  • Collaborated with team members to meet daily and store-wide sales goals

Sales Associate

Bath & Body Works
09.2023 - 10.2024
  • Handled cash register operations, returns, and customer transactions efficiently
  • Assisted customers with product selection and resolved concerns professionally
  • Built strong customer relationships through friendly, attentive service
  • Maintained store presentation through stocking and merchandising
  • Trained new hires on cash handling, policies, and customer service expectations
  • Supported loyalty programs and promotions to drive sales
  • Helped supervise and guide cashiers to ensure smooth checkout experiences

Education

Some College (No Degree) - Engineering

The Ohio State University
Columbus, OH

Skills

  • Customer Service & Relationship Building
  • Sales & Upselling Techniques
  • Book Recommendations (Fantasy, Fiction, Popular Titles)
  • POS Systems & Cash Handling
  • Visual Merchandising
  • Inventory Management
  • Team Collaboration
  • Communication & Problem Solving

Timeline

Sales Associate

POP MART
03.2026 - Current

Bookseller

Books-A-Million
05.2025 - 03.2026

Sales Associate

Bath & Body Works
09.2023 - 10.2024

Some College (No Degree) - Engineering

The Ohio State University
Lexi Casto