Lexi De La Cruz
Lubbock,TX
Summary
Dynamic leader with proven expertise in team leadership and strategic planning, honed at The Soccer Box. Excelled in enhancing team performance and customer satisfaction, demonstrating exceptional verbal communication and problem-solving skills. Achieved significant improvements by fostering cross-functional teamwork and managing complex projects, ensuring high-quality service delivery.
Overview
7
7
years of professional experience
Work History
The Soccer Box
Manager
01.2019 - Current
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Trinity Church Small Group Leader
Trinity Church
02.2019 - 08.2022
- Established clear expectations for group behavior, fostering a respectful and productive atmosphere.
- Managed diverse groups of individuals, ensuring a safe and inclusive environment for all participants.
- Organized regular meetings to review session materials and plan engaging discussions around key topics.
- Served as a mentor figure within the small group setting, offering guidance on both academic and personal matters.
- Improved communication skills among group members through targeted icebreakers and team-building exercises.
Chick-Fil-A
Team Member - Chick-fil-a
05.2017 - 08.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
Education
Bachelor of Education - English Language
Lubbock Christian University
Lubbock, TX05-2025
High School Diploma -
Coronado High School
Lubbock, TX05-2021
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Strategic Planning
- Customer Relationship Management (CRM)
- Schedule Preparation
- Budget Control
- Cross-Functional Teamwork
College Athlete
As a college athlete, I have learned how to manage my time well between school, work, and soccer. I also have became a leader on and off the field.
Timeline
Trinity Church Small Group Leader
Trinity Church
02.2019 - 08.2022
The Soccer Box
Manager
01.2019 - Current
Chick-Fil-A
Team Member - Chick-fil-a
05.2017 - 08.2021
Bachelor of Education - English Language
Lubbock Christian University
High School Diploma -
Coronado High School
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