Lexi Miller
2108 N Ola Ave, Tampa
Summary
Hospitality professional with experience in local luxury hotel environments, recognized for exceptional service delivery and attention to detail. Proven ability to anticipate needs and coordinate personalized experiences, enhancing overall satisfaction. Strong organizational skills and expertise in multi-channel communication contribute to effective operations. Established connections within the Tampa area support enhanced service offerings and community engagement.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Group Housing Coordinator
JW Marriott & Marriott Tampa Water Street
Tampa
12.2024 - Current
- Supporting the Directors of Event Planning by coordinating group reservations for over 1,200 hotel rooms, interpreting contracts, creating detailed rooming lists in Excel, and customizing reservations to align with guest preferences.
- Managing a high volume of email and phone communication as the point of contact for group clients.
Concierge | Guest Experience Expert
JW Marriott Tampa Water Street
Tampa
11.2023 - 12.2024
- Curated, personalized guest itineraries by coordinating dining, activities, transportation, and in-room enhancements tailored to individual preferences.
- Maintained a polished front desk presence while balancing a high volume of phone calls, online chats, and reservation updates.
Restaurant Reservations Coordinator | Hostess
The Tampa EDITION
Tampa
09.2022 - 04.2023
- Acted as primary liaison for rooftop restaurant, providing Forbes-level service to VIPs, in-house guests, and large parties while overseeing multi-outlet reservations and developing comprehensive Hostess Training Handbook.
Education
High School Diploma -
Sunapee Middle High School
Sunapee, NH06.2019
Skills
- Community relations
- Confidentiality and discretion
- Effective organization
- Itinerary and lifestyle curation
- Microsoft Office Suite
- Time and schedule management
Certification
Certified Trainer, Marriott International, 11/2023
Timeline
Group Housing Coordinator
JW Marriott & Marriott Tampa Water Street
12.2024 - Current
Concierge | Guest Experience Expert
JW Marriott Tampa Water Street
11.2023 - 12.2024
Restaurant Reservations Coordinator | Hostess
The Tampa EDITION
09.2022 - 04.2023
High School Diploma -
Sunapee Middle High School
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