Lexi Nolen
Fort Smith,AR
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
RBT
Hope 4 Autism
2023.06 - Current
- Reduced challenging behaviors through the implementation of positive reinforcement strategies.
- Received ongoing supervision from Board Certified Behavior Analysts to refine professional skills and knowledge.
- Implemented skill acquisition programs tailored to each client''s unique needs and abilities.
- Maintained a safe, structured learning environment conducive to the individual success of each client.
- Increased independence in daily living tasks by providing consistent skill development support.
- Assisted in modifying behavior intervention plans based on data analysis and client progress reports.
Patient Care Coordinator/Office Manager
Therapists in Motion
2020.01 - 2023.04
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
Education
High School Diploma -
Northside High School
Fort Smith, AR05.2021
Skills
- Data Collection
- Social Skills Development
- Incidental Teaching
- Reinforcement Strategies
- Critical Thinking Skills
- HIPAA Compliance
- Organizational Skills
- Appointment Scheduling
- Multitasking ability
- Customer Service
- Scheduling
- Patient Records Management
- Medical Terminology
- Proficient in Electronic Medical Records (EMR)
Certification
- RBT - Registered Behavior Technician
Timeline
RBT
Hope 4 Autism
2023.06 - Current
Patient Care Coordinator/Office Manager
Therapists in Motion
2020.01 - 2023.04
High School Diploma -
Northside High School
- RBT - Registered Behavior Technician
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