Results-driven professional skilled in problem-solving and effective communication under pressure. Strengths include leadership, attention to detail, and a strong work ethic. Committed to contributing to a growth-oriented organization that embraces innovation and fosters professional development.
Work History
Scheduling Coordinator
4 Years 2 Months
Maple Seed Farms | 06.2022 - Current
Providing individualized support focused on developing life skills, promoting independence, and assisting with daily caregiving needs.
Trained in behavioral support and crisis intervention, including appropriate de-escalation techniques, and CPR/First Aid certified.
Adapted activities and daily goals to provide effective and individualized support based on each client's ability level.
Attended in-person meetings regarding clients' services including required budget updates, individual goals, progress, and the skills they are working toward while participating in the day program. Worked closely with case managers, clients, families, and staff members to ensure that each individual's needs were being addressed and that services remained aligned with their personal goals and support plans.
Scheduled clients and staff daily, coordinated staffing coverage, and supported administrative and operational tasks to ensure effective program operation.
Conducted follow-ups regarding staff performance reviews and communicated with staff members regarding expectations, responsibilities, and necessary tasks.
Maintained the company's designated phone to ensure availability and communication with clients' parents and guardians, staff members, and other individuals involved in the program. Responded promptly to scheduling changes, questions, concerns, and unexpected situations while upholding professionalism and addressing the needs of clients and staff.
Shift Manager
5 Years 3 Months
Arby's | 02.2017 - 05.2022
Maintained the daily operations of the business while ensuring that employees, customers, and operational requirements were properly managed.
Entered and maintained accurate information within the company's designated computer systems and ensured all required documentation and procedures were completed throughout each shift.
Ensured each position was appropriately staffed during busy periods and made adjustments to employee assignments as business demands changed throughout the shift.
Evaluated priorities and reassigned employees to other necessary tasks to maintain productivity and efficiency.
Handled customer service concerns and resolved mistakes or complaints in a professional and calm manner.
Responsible for financial and inventory management. Accurately counted and recording product inventory, identifying discrepancies, and correcting errors when inventory counts did not align with projected data.
Participated in Leads, a preparatory training course designed to provide a more in-depth understanding of Assistant Management responsibilities and expectations.
Education
High school diploma or GED
Connections Academy | Fort Wayne, IN | 05-2017
Independently managed my coursework while following structured lesson plans and meeting academic expectations.
Completed assigned lessons, participated in online classes and communicated with teachers, submitted assignments within designated deadlines, and maintained consistent progress toward graduation.
Developed strong time management, organization, self-motivation, and independent learning skills.
Required me to take personal responsibility for staying on schedule, completing assignments without constant supervision, and communicating effectively with teachers when assistance was needed.