Lexi Rodgers
Arnaudville,LA
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Courtesy Ford
05.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call processes for improved efficiency and reduced wait times.
- Delivered prompt service to prioritize customer needs.
- Cross-trained and provided backup support for organizational leadership.
Office Manager
L & M Pool Services
05.2019 - Current
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Managed journal entries, collection efforts, reconciliations, and payroll processing.
- Managed all billing process from creating bills, mailing them out & manage payment receiving process for all customer accounts.
- Use QuickBooks to manage bookkeeping and payroll for company.
Night Shift Filler
Louisiana Wholesale Drug
07.2021 - 05.2022
- Streamlined the restocking process by collaborating with fellow team members to complete tasks efficiently.
- Filled pharmacy supply orders to be shipped out.
Customer Service Lead
Cajun Palms RV Resort
04.2016 - 07.2021
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Responded to customer requests for products & service.
- Cross-trained and provided backup support for different departments.
- Answer phone calls to ensure customer with questions needed, scheduling trip, and assisting during check in & check out process.
Education
High School Diploma -
Cecilia High School
Cecilia, LA05.2018
Skills
- Customer Service
- Computer Proficiency
- Microsoft Excel
- Payment Processing
- Microsoft Outlook
- Paperwork Processing
- Appointment Scheduling
- Coordination
- Call Management
- Money handling abilities
Timeline
Customer Service Representative
Courtesy Ford
05.2022 - Current
Night Shift Filler
Louisiana Wholesale Drug
07.2021 - 05.2022
Office Manager
L & M Pool Services
05.2019 - Current
Customer Service Lead
Cajun Palms RV Resort
04.2016 - 07.2021
High School Diploma -
Cecilia High School