Lexi Sanders
Centralia,IL
Summary
Proven organizational skills and experience with customer service. With a track record of enhancing customer satisfaction and strong multitasking. Leveraged team collaboration and attention to detail to increase walk-in business, mastering the art of service prioritization. Excelled in creating a welcoming environment, significantly improving guest experiences through active listening and efficient service. These skills are promising to have for any career that requires quick thinking and fast decision making.
Overview
3
3
years of professional experience
Work History
Waitress
Kretzer’s Grill & Bar
Hoyleton, IL
08.2022 - Current
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Checked guests' identification before serving alcoholic beverages.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Waitress
Applebees
Salem, IL
12.2021 - 08.2022
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Processed orders and sent to kitchen employees for preparation.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Education
General Associates Degree -
Kaskaskia College
Centralia, IL05.2024
High School Diploma -
Centralia High School
Centralia, IL05.2022
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Attention to detail
- Service prioritization
- Memory retention
- Active listening
- Organizing
- Scheduling
- Phone communication
Media Background
• Knowledgeable in creating posts and ads for businesses
• Have had experience in making professional business cards through Canva
• Great at organizing social media feeds, and helping people select what to post
• Enjoy staying up to date on trends and new content
Timeline
Waitress
Kretzer’s Grill & Bar
08.2022 - Current
Waitress
Applebees
12.2021 - 08.2022
General Associates Degree -
Kaskaskia College
High School Diploma -
Centralia High School