Research-driven and highly organized worker bringing articulate communication skills and strong attention to detail. Dedicated, responsible and eager to grow abilities while boosting operational success.
Hi, I’m
LEXIANNA LEDFORD
Gwinnett,GA
Summary
Overview
6
years of professional experience
3
Certifications
Work History
Results CXRemote, GA
Customer Service Representative
05.2022 - 05.2022
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Non-Profit OrganizationsGwinnett , GA
Call Center Representative
07.2018 - 01.2019
Job overview
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion, and access to services.
- Managed customer calls effectively and efficiently in a complex, fast-paced, and challenging call center environment.
- Kept accurate and current customer account data with manual form processing and digital information updates.
- Promoted available products and services to customers during service, account management, and order calls.
- By staying on top of call scripts and maintaining control over the direction of conversations, I was able to exceed my donation quota
McDonald'sBraselton, GA
Crew Member
05.2016 - 08.2018
Job overview
- Restocked workstations with supplies and food display cases with fresh selections to reduce customer wait times during busy periods
- Worked as part of team to complete efficient tasks and bring in top hauls
- Was in charge of serving food to customers
- Keeping track of food expiration dates
- Am in charge of keeping work area clean
- Prepared various foods in accordance with customers' orders or supervisors' instructions following approved procedures
- Communicated openly with management team to ensure smooth workflows during each shift
- Cleaned offices and common areas, emptied trash, and restocked restroom supplies
- Greeted customers promptly and took orders to keep flow of traffic moving
- Cleanliness, Customer Service, and Food Preparation
Private ClientsBraselton, GA
Residential Sanitation Technician
05.2018 - 09.2019
Job overview
- Substantial experience of performing residential cleaning and housekeeping tasks
- Familiarity with safety measures, cleanliness standards, and customer service
- Handled spills in work and common areas and used proper methods to clean and sanitize each material.
- Mixed required chemicals according to procedures to form cleaning solutions, completing chemical concentration monitoring as described in procedural manual.
- Cleaned certain pieces daily and maintained weekly, monthly and semi-annual procedures for less critical lines.
- Completed accurate inventory counts and kept equipment and chemical storage areas clean and tidy, following policies in storing chemicals and safety equipment properly.
Family FriendBraselton, GA
In-Home Babysitter
05.2018 - 08.2019
Job overview
- Communicated positively with children and guardians.
- Played games, worked on puzzles and read books to young children.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Made healthy snacks and meals for 2 children and 2 adults.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Assisted children with homework assignments and special projects across different subjects.
- Fostered close relationships with children by discussing school, friends and hobbies.
- Made healthy snacks and meals for 2 children and 2 adults.
Various Fast Food Companies (Subway, Wendy's)Various , Georgia
Fast Food Employee ( Short Term )
01.2018 - 01.2019
Job overview
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Prepared variety of foods according to customers' orders or supervisors' instructions by following approved procedures.
Education
Miller Motte CollegeWilmington, NC
Some College (No Degree) from Criminal Justice, Degree
University Overview
GPA: 8
Skills
- Efficient and Detail-Oriented
- Courteous with Strong Service Mindset
- Employee Training and Supervision
- Equipment Troubleshooting and Maintenance
- Menu Memorization
- Customer Service
- Parent Interaction
- Emotionally Supportive
- Meal and Snack Preparation
- Daily Cleaning and Sanitation
- Household Tasks
- Conscientious and Detail-Oriented
Accomplishments
Accomplishments
- CERTIFICATIONS
- ADDITIONAL INFORMATION
Certification
TestDome Certificate [Customer Service Aptitude]
TestDome Certificate [Technical Support]
TestDome Certificate [HR Test]
Servsafe Certiification
Timeline
Customer Service Representative
Results CX
05.2022 - 05.2022
Call Center Representative
Non-Profit Organizations
07.2018 - 01.2019
Residential Sanitation Technician
Private Clients
05.2018 - 09.2019
In-Home Babysitter
Family Friend
05.2018 - 08.2019
Fast Food Employee ( Short Term )
Various Fast Food Companies (Subway, Wendy's)
01.2018 - 01.2019
Crew Member
McDonald's
05.2016 - 08.2018
Miller Motte College
Some College (No Degree) from Criminal Justice, Degree
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