Lexie van der Graaf
Seattle,United States
Summary
Customer-focused professional with a strong background in front desk operations and client relations. Consistently enhances guest satisfaction through effective communication and proactive problem-solving in fast-paced environments. Committed to creating welcoming experiences while ensuring operational efficiency and attention to detail.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Barista
Starbucks
09.2025 - Current
- Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction and loyalty.
- Processed transactions accurately through point-of-sale systems, addressing customer inquiries and resolving issues efficiently.
- Maintained clean, organised, and welcoming environment, ensuring compliance with company health and safety standards.
Front Desk Associate
DigiPen Institute of Technology
09.2024 - 09.2025
- Served as primary point of contact for students, staff, and visitors, providing professional and welcoming front desk support that fostered positive interactions.
- Responded promptly to inquiries via multiple communication channels, directing guests and effectively resolving concerns to enhance satisfaction.
- Ensured a professional reception area and positive visitor experience through attentive management and upkeep of the front desk environment.
Sales Associate and Social Media Manager
Tack Warehouse
07.2023 - 08.2024
- Guided clients in selecting products that fulfilled their needs, enhancing sales and fostering customer loyalty.
- Built strong customer relationships through personalised service, product recommendations, and attentive support.
- Created and managed social media content, increasing brand visibility and encouraging community engagement.
Ticketing Agent
UC Davis Athletics
09.2021 - 08.2024
- Supported high volume of guests with ticket purchases, exchanges, and event-related inquiries, enhancing overall guest experience.
- Provided personalized customer support, resolving issues efficiently to improve customer satisfaction.
- Built positive relationships with patrons through clear communication and attentive service.
- Managed multiple tasks in a fast-paced environment while maintaining professionalism and composure, ensuring smooth operations.
Education
Bachelor of Science - Cognitive Science (Neuroscience Emphasis)
University of California-Davis
Davis, CA06-2024
Bachelor of Science - Psychology
University of California, Davis
Davis, CA06-2024
Skills
- Customer service and client relations
- Sales techniques
- POS systems and cash handling
- Front desk operations
- Appointment scheduling
- Multitasking
- Issue resolution
- Team collaboration
Certification
- Human Resources Essentials Certificate, University of Washington
- Data Science Methods for Real-World Evidence in Health Certificate, University of Washington
Timeline
Barista
Starbucks
09.2025 - Current
Front Desk Associate
DigiPen Institute of Technology
09.2024 - 09.2025
Sales Associate and Social Media Manager
Tack Warehouse
07.2023 - 08.2024
Ticketing Agent
UC Davis Athletics
09.2021 - 08.2024
Bachelor of Science - Cognitive Science (Neuroscience Emphasis)
University of California-Davis
Bachelor of Science - Psychology
University of California, Davis