Lexi Medina
Henderson,NV
Summary
Dependable with a track record of success in previous jobs, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Post Closing Supervisor
Village Capital & Investment
Henderson , NV
2019.10 - Current
- Procedural reviews and updates; training employees on proper protocol; auditing quality of employee performance and initiating targeted training
- Generating reports and pulling raw data to create quality control checks; prepping spreadsheets from raw data for quality auditors (myself included) to use in their examinations
- Daily use of software including Microsoft Office (Excel, Word), Adobe Acrobat, and industry specific programs (Encompass, Black Knight, MERS,FHA Connection, WEBLGY)
- Telecommunications with external agencies, federal agencies (GNMA, FHA, USDA, VA, state examiners)
- Digital records maintenance: receiving, processing, and tracking documents for various milestones of loans
- Monitored post-closing department performance metrics such as turn times, document delivery dates.
- Examined and verified information in loan application and closing documents.
- Conducted quality control reviews on closed loans by identifying errors or omissions which may affect loan eligibility or investor acceptance criteria.
- Resolved post-closing discrepancies between lenders and investors by researching title commitments, endorsements, and other related documents.
- Project, team, and task management
Call Center Supervisor
Village Capital & Investment
Henderson , NV
2019.10 - 2021.01
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Identified areas where additional training was needed among existing staff members.
- Conducted performance reviews of call center staff and documented results.
- Coached staff on strategies to enhance performance and improve customer relations.
- Provided leadership, insight and training to newly hired employees to supply knowledge of various company programs.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Head Hostess
Firefly
Las Vegas , NV
2021.07 - 2022.01
- Scheduled dining room reservations, arranged parties, special events, or special services for diners; received and recorded dining reservations.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Set up and decorated menu marketing boards with current meal and drink specials.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
Team Leader
Del Taco
Henderson , NV
2017.12 - 2018.07
- Operated cash register to process customer payments accurately and efficiently.
- Assembled and served meals according to specific guest requirements.
- Greeted customers to take food orders and provide information about menus.
- Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
Education
Some College (No Degree) - Nursing
University of Las Vegas Nevada
Las Vegas, NVSkills
- Supervision and Leadership
- Organization
- Communication
- Dependable and Responsible
- Adaptable
- Staff Management
- Process Monitoring and Improvement
- Staff Development
References
Village Capital & Investment
Austin Hyatt - Systems and Data Manager (702) 592-0089
Colorado River Union High School District
Terri Mohn - Superintendent Assistant (406) 868-7677
Timeline
Head Hostess
Firefly
2021.07 - 2022.01
Post Closing Supervisor
Village Capital & Investment
2019.10 - Current
Call Center Supervisor
Village Capital & Investment
2019.10 - 2021.01
Team Leader
Del Taco
2017.12 - 2018.07
Some College (No Degree) - Nursing
University of Las Vegas Nevada
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