Lexington Alverson
Huntsville,AL
Summary
Graduate student pursuing a Master’s in Clinical Mental Health Counseling with a strong foundation in psychology, AI content creation and evaluation, and effective communication. Experienced in creating AI content and analyzing and reviewing AI-generated text and voice responses, ensuring accuracy, emotional relevance, clarity, and overall quality. Successfully built and maintained an engaged community of over 100,000 followers as a content creator, showcasing expertise in audience engagement and impactful content development. With over three years of customer service experience, I utilized interpersonal skills and problem-solving to resolve issues effectively, including managing insurance claims with professionalism and efficiency. In my next role, I aim to apply my psychological expertise and technical skills to roles in customer service, AI development, or similar fields, contributing to innovative and impactful solutions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
AI Content Specialist
Scale AI
11.2024 - Current
- Evaluated voice prompts and responses for accurate emotional cues and understanding.
Customer Service Representative
Gerber Collision & Glass
Huntsville, AL
12.2023 - 12.2024
- Oversaw all client communications by providing timely updates and collaborating with insurance companies to facilitate efficient claims processing, enhancing overall customer satisfaction.
AI Quality Assurance Analyst
Remotasks
05.2023 - 12.2023
- Reviewed over 300 AI-generated responses with a 98% accuracy rate, ensuring clarity, factual reliability, and adherence to quality standards.
Content Creator
Twitch
12.2019 - 12.2022
- Built a community of over 100,000 followers by implementing innovative content strategies and leveraging collaborative partnerships to maximize engagement.
Hostess
Cracker Barrell
Huntsville, AL
03.2017 - 08.2018
- Welcomed guests promptly upon arrival, cultivating a welcoming environment and effectively addressing complaints to improve the overall customer experience.
Education
Master of Science - Clinical Mental health Counseling
University of West Alabama
05-2026
Bachelor of Science - Psychology
University of West Alabama
Livingston, AL05.2023
Skills
- Behavioral Counseling Approaches
- Emotional Intelligence and Interpersonal Skills
- Conflict Resolution
- Ethical Decision-Making
- Verbal and Written Communication
- Technical and Creative Writing
- AI Output Assessment
- Critical Thinking and Problem Solving
- Attention to Detail
- Quick Learner
- Technical Proficiency
References
References available upon request.
Certification
- Google Project Management
- Google Data Analytics
Languages
English
Full Professional
Timeline
AI Content Specialist
Scale AI
11.2024 - Current
Customer Service Representative
Gerber Collision & Glass
12.2023 - 12.2024
AI Quality Assurance Analyst
Remotasks
05.2023 - 12.2023
Content Creator
Twitch
12.2019 - 12.2022
Hostess
Cracker Barrell
03.2017 - 08.2018
Master of Science - Clinical Mental health Counseling
University of West Alabama
Bachelor of Science - Psychology
University of West Alabama
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