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William Reed
Erie,CO
Summary
Accomplished Instructional Designer with over 20 years in technical training program design and delivery across healthcare, government, and enterprise sectors. Expertise in ADDIE methodology and development of engaging eLearning content. Experience in LMS administration and curriculum management with Cornerstone, Moodle, and Blackboard. Collaborated with Subject Matter Experts to create precise skill checklists and assessments, leveraging tools like Articulate 360, Camtasia, and Adobe Creative Suite.
Overview
13
13
years of professional experience
Work History
AI Content Specialist
Outlier (Scale AI)
Boulder, CO
10.2025 - Current
- Assessed AI outputs by reviewing and ranking responses from large language models for quality and relevance.
- Provided editorial and copywriting support for assigned training projects to enhance content quality.
- Utilized analytical and problem-solving skills, strong writing, and attention to detail to create user-focused natural data addressing real-world AI needs.
Instructional Designer
Golden Aluminum
Fort Lupton, CO
01.2026 - 06.2026
- Partners with SMEs (operators, technicians, engineers) to capture process knowledge and translate it into clear instructional content.
- Develops operator training materials, including step-by-step guides, job aids, OJT tools, and short instructional videos.
- Created, updated, and standardized work instructions (WIs) to ensure alignment with current equipment, processes, and safety requirements.
- Coaches SMEs and supervisors on effective on-the-job training methods.
- Research and recommend training tools or technologies (including digital, video, and visual aids) to enhance operator learning and retention.
- Built and maintained skill matrices, qualification checklists, and operator development tools to support workforce development.
- Observes production workers to understand tasks, workflows, and skill requirements.
Operations Assistant
CORDEN PHARMA COLORADO
05.2025 - 10.2025
- Established and maintained effective working relationships with Manufacturing, Maintenance & Facilities, R&D, internal support, regulatory groups, and CPC customers, enhancing collaboration for daily operations.
- Collaborates closely with fellow crew members, supervision, and support groups to safely and efficiently achieve manufacturing goals.
- Thoroughly follows written procedures and accurately documents all operations in compliance with cGMP and company SOPs.
- Performs verification of peer work to ensure operational accuracy and compliance.
- Set up and executed operations utilizing computer systems such as DCS and LIMS, ensuring adherence to standard workflows.
- Detects and responds to operational hazards and emergencies to maintain a safe plant environment.
- Participates in Emergency Brigade operations as a hazmat technician, firefighter, and first aid responder, including EMT responsibilities.
- Manages the proper generation, accumulation, and monitoring of hazardous and non-hazardous waste and environmental systems.
- Conducted training sessions for peers and subordinates, aligning team capabilities with production goals and timelines.
Education Curriculum Developer OPS
STATE OF FLORIDA: DEPARTMENT OF CHILDREN AND FAMILIES
03.2024 - 06.2024
- Using Vyond, Articulate Storyline 360, and Articulate Rise, designed and developed a curriculum based on existing manuals for the state of Florida’s mental health licensing department. Assisted in the publishing and editing of courses in the Cornerstone LMS.
- Revamped mental health licensing department training curriculum to enhance relevance and effectiveness.
- Published courses in Cornerstone LMS, improving accessibility and learning experience for users.
Senior Instructional Designer
TENEX SOFTWARE SOLUTIONS
03.2023 - 10.2023
- Remained abreast of evolving methodologies and technologies in adult education to enhance learning effectiveness. Delivered advanced virtual instructor-led and eLearning training programs with tools like Camtasia, Articulate 360, and Articulate Rise. Crafted concise tutorial videos using Adobe Premiere Pro, serving as a quick reference for new election workers navigating proprietary software. Constructed interactive and simulated courses for various jurisdictions utilizing Articulate Rise and Storyline. Assisted in the creation of our company’s Webflow website, enhancing its online presence.
- Developed immersive simulations and video tutorials for voting software, enhancing learning outcomes using Adobe Dreamweaver for HTML5 production.
- Overhauled Moodle LMS, improving accessibility and user experience for multiple counties.
- Devised user-friendly UI mockups for our software modules to improve user experience.
- Developed initial software prototypes to visualize concepts and functionalities., increasing client understanding and engagement.
- Maintained up-to-date documentation and training materials.
- Maintained brand identity through consistent typography and visual elements across platforms. by managing typography, color schemes, and visual elements.
- Participated in the development of multi-platform marketing campaigns, including email and print media.
- Illustrated visually appealing product visuals for our software products.
Senior Instructional Designer
NAVIHEALTH
05.2022 - 03.2023
- Consulted and devised effective content design strategies and delivery methods, utilizing evidence-based practices to align with overarching goals and ensure sustainable learning outcomes. Employed a blend of needs analysis, project management, and course development skills, guided by best practices, to generate efficient, results-driven learning solutions. Undertook peer reviews, providing constructive feedback and coaching to foster a culture of continuous learning and growth within the L&D team.
- Designed and launched courses for internal and external users, including Epic ambulatory, MyChart, and Tapestry for ICD10 coding, addressing varying skill levels from entry to advanced.
- Led coordination of technical, clinical, and soft skill learning, fostering development via strategic content design and management.
- Relied on storyboards to conceptualize ideas, working hand-in-hand with L&D Leadership, Subject Matter Experts (SMEs), stakeholders, and L&D Specialists to guarantee effective learning design and delivery.
- Formulated project objectives and milestones aligned with business needs and timelines, securing necessary approvals to facilitate project progress.
- Conducted regular audits of curriculum content to maintain relevance and effectiveness, directly supporting achievement of business outcomes.
Senior Advisor, Instructional Designer
RAYMOND JAMES & ASSOCIATES
02.2018 - 05.2022
- Orchestrated instructional plans, conducted needs assessments with clients and subject matter experts, established learning objectives, and generated instructional materials for diverse media formats like PowerPoint, web-based, and print. Collaborated with subject matter experts across client areas to create targeted content and advised clients, including educational service providers at Raymond James and various business units, on effective educational content design, leading to successful project completions.
- Conceived and developed enterprise programs and cross-functional educational solutions that significantly enhanced organizational learning and knowledge transfer.
- Tailored educational programs to client needs and diverse subject matters, including technical applications, operations procedures, industry specifics, business management, leadership, compliance, and more.
- Crafted detailed storyboards to guide media development, improving content clarity and alignment with learning objectives.
- Upheld design criteria and standards in instructional design and delivery, ensuring quality learning experiences.
- Executed evaluations to gauge participant reactions and learning outcomes, refining content accordingly.
- Updated all courses in line with technical or procedural changes, ensuring content relevance.
- Functioned as a subject matter expert for educational systems, providing guidance and support to Level I & II IS Developers and business partners.
- Examined the content of educational programs, providing feedback to ensure adherence to service-level standards.
Senior Multimedia Training Developer
FIDELITY NATIONAL INFORMATION SERVICES, INC.
05.2016 - 02.2018
- Conducted training needs assessments using instructional design methodologies to guide targeted training development. Managed, coordinated, and resolved issues related to client learning management systems, training portals, and training-related websites, facilitating smooth internal and external communication.
- Collaborated with product managers, subject-matter experts, and development teams to define project scope and guarantee timely, accurate delivery of training programs.
- Leveraged cutting-edge tools and technologies for the development, maintenance, production, and distribution of multimedia training materials and web-based content.
- Established and documented appropriate instructional strategies and project scopes based on completed needs assessments.
- Developed instructional materials, interactions, simulations, and assessments aligned with instructional strategy.
- Employed best practices in project management to develop and track project schedules, adhering to a consistent project management methodology.
- Authored, executed, and analyzed usability studies, test plans, and assessments related to course materials, e-learning strategies, and learning management systems/client training portals.
Instructional Designer
WELLCARE HEALTH PLANS
05.2013 - 05.2016
- Crafted and developed learner-centric instructional materials, encompassing training modules, manuals, teaching aids, training activities, role play scenarios, facilitator guides, self-paced studies, and multimedia solutions for a blended learning environment. Created learning programs across various mediums for the Centers for Medicare and Medicaid Services coding conversion to ICD-10, including print, self-study, classroom, and virtual classroom formats.
- Utilized a systematic instructional design process with an outcomes-based approach to design effective learning programs.
- Evaluated training programs using a systematic instructional design process, ensuring effective learning outcomes.
- Conducted needs assessments, delivering actionable recommendations to Training Manager.
- Revised existing training materials and programs in response to audit results, questionnaires, procedural modifications, and feedback from internal/external customers, subject matter experts, program sponsors, and trainers.
- Mentored trainers to enhance group dynamics using learner-focused environments and instructional design principles.
- Developed training scripts for integration into learning lesson plans.
- Routinely reviewed all training programs to ensure alignment with business needs and design/competency standards set by the Senior Learning and Development Manager.
- Proposed strategies to minimize classroom time and enhance self-study and online learning, demonstrating a proven Return on Investment (ROI).
Education
Bachelor of Arts -
University of Florida
Gainesville, FLSkills
- LMS expertise
- E-Learning & Remote Delivery
- Content development
- Digital Media Development
- Visual Content Creation
- Instructional Technology
- Assessment Design
- Data analysis
- Content strategy development
- Team Collaboration
- Adaptability & Time Management
- Critical Thinking & Creativity
AWARDS & HONORS
Certificate of Excellence for Outstanding Contribution / Home Health Education, 2022, Certificate of Excellence for Outstanding Contribution Ethics Enterprise Training, 2020 AML, Challenge Coin for Outstanding Contribution Enterprise Training, 2019
TECHNOLOGY TOOLS & PROGRAMS
- Development Applications: Articulate Storyline 360, Articulate Rise, Adobe Captivate, Adobe Creative Suite, TechSmith Camtasia and Snagit, Microsoft Word, Excel, PowerPoint, Audacity, WellSaid
- Learning Management Systems (LMS): SumTotal, Cornerstone, Blackboard and Moodle
Timeline
Instructional Designer
Golden Aluminum
01.2026 - 06.2026
AI Content Specialist
Outlier (Scale AI)
10.2025 - Current
Operations Assistant
CORDEN PHARMA COLORADO
05.2025 - 10.2025
Education Curriculum Developer OPS
STATE OF FLORIDA: DEPARTMENT OF CHILDREN AND FAMILIES
03.2024 - 06.2024
Senior Instructional Designer
TENEX SOFTWARE SOLUTIONS
03.2023 - 10.2023
Senior Instructional Designer
NAVIHEALTH
05.2022 - 03.2023
Senior Advisor, Instructional Designer
RAYMOND JAMES & ASSOCIATES
02.2018 - 05.2022
Senior Multimedia Training Developer
FIDELITY NATIONAL INFORMATION SERVICES, INC.
05.2016 - 02.2018
Instructional Designer
WELLCARE HEALTH PLANS
05.2013 - 05.2016
Bachelor of Arts -
University of Florida