Lexington Shiveley
Florence,KY
Summary
Operations professional with a deep understanding of process optimization and team management. Known for driving operational excellence and driving high-performing teams to consistently meet organizational goals. Highly reliable, adaptable, and committed to fostering a collaborative work environment. Skilled in training and implementing quality assurance measures, resulting in improved customer satisfaction. Has worked often with automation technologies and robotics to optimize warehousing operations.
Overview
3
3
years of professional experience
Work History
Launch Operations Supervisor
Radial Inc.
05.2023 - 03.2025
- Facilitated seamless launches of new clients and systems with different product types (apparel, beauty products, handbags, and more).
- Provided comprehensive training, equipped teams with essential tools, and hand-selected and hired new leadership for newly launched sites.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced in each launch.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Ensured each team understood the importance of inventory accuracy, and how to align with client expectations (e.g. launched team was able to maintain a 98% accuracy rate for clients with on-hand product inventory exceeding 2.6 million units).
- Launched clients with new automation while ensuring the robotics communicated with the original WMS.
- Learned to operate many different warehouse management systems.
Inbound Fulfillment Lead
Radial Inc.
06.2022 - 05.2023
- Lead a high-performing team of up to 100 fulfillment associates, fostering a positive work environment that promoted collaboration and teamwork.
- Trained new hires on company policies and procedures, resulting in faster integration into the team and improved productivity.
- Streamlined fulfillment processes by identifying inefficiencies and implementing solutions to improve workflow.
- Conducted regular safety audits within the warehouse environment, addressing any potential hazards promptly.
- Held a start of shift meeting for the entire team: provided data from the day before, goals for the day ahead, which tasks are assigned to each associate, and communicated all important announcements.
- Managed incoming shipments from vendors by scheduling appropriate receiving times and organizing labor resources efficiently.
- Monitored employee work hours and managed schedules to maintain adequate staffing levels while controlling overtime costs.
- Assessed team member performance for compliance with company standards and administered coaching sessions, warnings, and other disciplinary actions.
Inbound Specialist
Radial Inc.
09.2021 - 06.2022
- Participated in cross-functional projects aimed at improving overall customer experience and satisfaction levels.
- Conducted regular inventory audits to ensure accuracy and adherence to guidelines agreed upon between the company and client.
- Maintained compliance with industry regulations while handling sensitive customer data, ensuring privacy protection at all times.
- Communicated with the client to confirm: our team was completing projects within expected timelines, VAS hours were all accounted for correctly, and all vendor issues were being resolved as directed.
Education
High School Diploma -
Peebles High School
Peebles, OH05-2020
Skills
- Operations management
- Performance monitoring
- Task delegation
- Quality assurance
- Project planning
- Inventory control management
- KPI tracking
- Multitasking and organization
- Launching systems
- Training
- Creating training documentation
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Launch Operations Supervisor
Radial Inc.
05.2023 - 03.2025
Inbound Fulfillment Lead
Radial Inc.
06.2022 - 05.2023
Inbound Specialist
Radial Inc.
09.2021 - 06.2022
High School Diploma -
Peebles High School
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