Melissa G Pope
Bristol,TN
Summary
Accomplished Operations Supervisor with a proven track record at Comprehensive Logistics Inc., enhancing team productivity through effective leadership, coaching, and implementation of quality control systems. Skilled in Operations Management and fostering strong customer relations, adept at driving significant improvements in efficiency and performance. Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results. Organized and efficient order fulfillment, supporting corporate level officers and senior management personnel with demonstrated expertise in operational leadership. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service.
Overview
14
14
years of professional experience
Work History
Operations Supervisor, Travel/Launch Team
Comprehensive Logistics Inc.
07.2021 - 06.2024
- Managed daily operations, along with shipping and receiving systems to ensure optimal performance, with smooth workflows and timely completion of tasks.
- Monitor flow of labor and material in fulfillment process.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff Material Movement Team Members.
- Maintain 5s standards while creating a clean organized workplace/warehouse to ensure efficiency.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
Department Supervisor
Fidelitone Logistics
01.2010 - 07.2022
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Managed team of 30 employees, delegated tasks and held each employee accountable for completing assignments.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Created employee schedules to align coverage with forecasted demands.
- Oversaw daily operational performance of order fulfillment, special projects, shipping, receiving and white glove delivery csx teams.
Education
High School Diploma -
Virginia High School
Bristol, VA06.1989
Skills
- Operations Management
- Performance monitoring
- Task Delegation
- Staff Supervision
- Team Training
- Safety oversight
- Customer Relations and development
- Inventory Coordination
- Production
- Warehouse Operations
- Logistics Oversight
- Quality Assurance
- Compliance Management
- Project Planning
- Logistics expertise
- Cycle counting
- Project Management
- Microsoft Office
- Inventory Management
- New Hire Orientation
- Policy and procedure modification
- Phone and Email Etiquette
- Report Preparation
- Performance Improvement
- Performance Management
- Material Management Software experience: SAP, Streme and MYCHEP
Timeline
Operations Supervisor, Travel/Launch Team
Comprehensive Logistics Inc.
07.2021 - 06.2024
Department Supervisor
Fidelitone Logistics
01.2010 - 07.2022
High School Diploma -
Virginia High School