Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

SAMANTHA YANEZ

Wichita,KS

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

11
years of professional experience

Work History

LODGING IQ

Travel Coordinator(current)Operations Supervisor
09.2021 - Current

Job overview

  • Responsible for sourcing, reserving, and managing group (50+) and singular requests
  • Build Relationships with hotels/hotel brands for future needs
  • Increased revenue share through negotiating hotel rates and group contracts from 200 + properties
  • Promoted dedicated customer service and support by promptly resolving customer complaints.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for hotel and pickup reservations.

INFOSYNC

Revenue Specialist
10.2020 - 09.2021

Job overview

  • Managed payments application: prepared data entry and reconciliation of Point of Sales entries compared to bank data
  • Completed cash, credit cards, and gift card verification on daily/weekly/monthly basis with use of Microsoft Excel
  • Contributed to period/month end close process within 5-7 business days of period end.
  • Steered efforts in providing timely and accurate communication at all levels
  • Successfully created period end journal entries for six clients by verifying point of sale data
  • Skilled at working independently and collaboratively in team environment.

HAMPTON INN & SUITES, Vista Host Inc

Accounting Manager & Admin, Innkeeper (Interim General Manager)
11.2012 - 03.2020

Job overview

  • As Innkeeper and AGM ran 300 room property through strong operational, service and leadership understanding
  • Managed journal entries, collection efforts, reconciliations, payroll processing. AR and AP.
  • Trained managers and night auditors internal audit procedures to validate and improve accuracy of financial reporting.
  • Through daily and collaborative huddles increased service score 2-5 percent.
  • Prepared cash flow projections, cost analysis and monthly, quarterly and annual profit and loss reports.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Provided exceptional service and assistance to guests upon check-in.
  • Increased customer service ratings through personable service.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Supervised team of 12 front desk agents and helped to resolve issues arising during shifts.

Education

WICHITA STATE UNIVERSITY
Wichita, KS

Bachelor Of Health Science from Health Administration
05.2017

Skills

  • Hotel Operations Management
  • Client Relationships
  • Hotel Accommodations
  • International and Domestic Travel
  • Customer Service Standards
  • Operations Management
  • Exceptional Interpersonal Communication
  • Team Member Collaboration

Timeline

Travel Coordinator(current)Operations Supervisor

LODGING IQ
09.2021 - Current

Revenue Specialist

INFOSYNC
10.2020 - 09.2021

Accounting Manager & Admin, Innkeeper (Interim General Manager)

HAMPTON INN & SUITES, Vista Host Inc
11.2012 - 03.2020

WICHITA STATE UNIVERSITY

Bachelor Of Health Science from Health Administration
SAMANTHA YANEZ