Lexis Shepard
Moscow,ID
Summary
Skilled in time management and cash handling, I effectively resolved customer issues, enhancing satisfaction and loyalty. Recognized for leadership and critical thinking, I thrive in fast-paced environments.
Professional in hospitality and customer service with proven track record of handling front desk responsibilities. Skilled in maintaining high standard of service and managing guest inquiries efficiently. Known for teamwork and adaptability in dynamic environments, ensuring smooth operations.
Overview
4
4
years of professional experience
Work History
Front Desk Associate
Best Western Plus University Inn
01.2025 - Current
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Maintained accurate records of guest interactions and transactions in reservation systems.
- Collaborated with team members to resolve customer issues promptly and effectively.
- Implemented feedback mechanisms to enhance guest satisfaction and service quality.
- Developed strong rapport with returning guests through attentive service and personalized interactions.
Custodian
University Of Idaho
09.2022 - 11.2024
- Maintained cleanliness and organization in assigned areas to ensure a safe environment.
- Assisted in inventory management of cleaning supplies, ensuring adequate stock levels were maintained.
- Conducted regular inspections of facilities to identify maintenance needs and address concerns promptly.
- Ensured a healthy learning environment with thorough daily cleaning of classrooms, restrooms, and common areas.
- Responded to emergency spills or hazards quickly to minimize disruption and ensure safety.
Food Service Worker
McDonald's
08.2021 - 08.2022
- Prepared and served meals in compliance with safety and health regulations.
- Trained new staff on service protocols and food safety practices.
- Implemented feedback mechanisms to improve customer satisfaction with meal offerings.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
Education
High School Diploma -
ISucceed Virtual High School
BoiseSkills
- Time management
- Problem-solving skills
- Cash handling
- Fast Learner
- Adaptive
- Creative
- Data Entry
- Leadership
- Critical Thinking
Timeline
Front Desk Associate
Best Western Plus University Inn
01.2025 - Current
Custodian
University Of Idaho
09.2022 - 11.2024
Food Service Worker
McDonald's
08.2021 - 08.2022
High School Diploma -
ISucceed Virtual High School