Lexis Thomas
Hampton,GA
Summary
Dynamic Customer Service Professional with extensive experience in delivering exceptional service and fostering team collaboration. Proven ability to enhance client satisfaction through effective communication and problem-solving skills. Aiming to contribute to a vibrant work environment while pursuing ongoing personal and professional growth.
Overview
10
10
years of professional experience
Work History
Associate Technician
Essilor Luxottica
McDonough, GA
12.2024 - Current
- Perform lens washing, tool selection/replacement, and equipment setup for daily production.
- Interpret Rx work tickets and perform production operations on specified equipment according to established procedures.
- Ensuring the smooth operation of the production process and maintaining high quality standards in eyewear manufacturing.
- Maintains a clean, safe work area.
- Communicate effectively and proactively identify quality, process, and workflow problems; inform the supervisor of any outstanding or recurring issues.
Delivery Driver/Warehouse Fulfillment Associate
Amazon
05.2022 - 10.2024
- Follow OSHA guidelines and Georgia driving laws when loading, unloading, and operating an Amazon truck or van.
- Safely handled products weighing up to 50 lbs, ensuring secure loading and unloading onto designated Amazon vehicles.
- Executed timely delivery of products to Amazon customers, verifying delivery locations as needed by contacting customers for validation.
- Conducted thorough inspections of packages before and during delivery to guarantee accuracy in the proper delivery of products to customers.
- Maintained detailed logs of delivery tasks daily, ensuring accurate documentation and submission of delivery-related activities.
Customer Service Representative
ResultsCX
12.2019 - 02.2022
- Maintained records of customer interactions, transactions, and feedback, enabling access to historical data for future reference, and improved service.
- Collaborated cross-functionally with various departments to tackle challenges, devising tailored solutions that cater to individual customer requirements.
- Managed incoming calls and emails, offering frontline customer support, and activating customer accounts.
- Engage with customers, proactively resolving service and billing concerns through attentive problem-solving, and effective communication strategies to ensure customer satisfaction.
Fuel Agent
Delta Global Services
05.2015 - 10.2019
- Responsible for fueling aircraft, and the safe and efficient operation of equipment used in fueling aircraft in an exterior work environment.
- Operated equipment for fueling aircraft safely and efficiently in various weather conditions, ensuring the correct balancing and loading of fuel for aircraft operations.
- Conducted daily quality control checks on equipment to maintain operational standards.
- Reviewed data on incoming flights, including scheduled or estimated arrival and departure times, and destinations.
- Lifting weights of up to 50 lbs and frequently handling loads of 25 lbs throughout shifts.
Education
Phlebotomy - TB/AHA BL, Certified -
Alpha Lab Inc
McDonough02.2019
GED -
Youth Challenge Academy
Augusta, GA03.2015
Timeline
Associate Technician
Essilor Luxottica
12.2024 - Current
Delivery Driver/Warehouse Fulfillment Associate
Amazon
05.2022 - 10.2024
Customer Service Representative
ResultsCX
12.2019 - 02.2022
Fuel Agent
Delta Global Services
05.2015 - 10.2019
Phlebotomy - TB/AHA BL, Certified -
Alpha Lab Inc
GED -
Youth Challenge Academy
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