QUINTEN BAILEY
Somerset,NJ
Summary
Dynamic IT professional with extensive experience at Depository Trust and Clearing Corporation, excelling in system management and troubleshooting. Proficient in remote desktop protocols and ServiceNow, I effectively resolved technical issues while collaborating with global teams. Recognized for optimizing system performance and mentoring junior staff, ensuring seamless operations in high-pressure environments.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Associate Technician
ZT Systems
Secaucus, NJ
10.2020 - 05.2025
- Set up server hardware for testing, failure analysis, and hardware repair
- Executed system test scripts and processes
- Identified error codes and troubleshoot system errors for corrective actions
- Collaborated with team members in managing and escalating system wide issues
- Attended hardware meetings for information regarding safe practices in setting up servers and handling pc components
- Re-racked and reconnected servers, components, and cables to new locations
System Technician (Client: ZT Systems)
Randstad USA
Secaucus, NJ
11.2019 - 10.2020
- Operated machinery to maintain production flow and meet deadlines.
- Conducted routine maintenance on equipment to ensure optimal performance.
- Collaborated with team members to troubleshoot technical issues quickly.
- Monitored inventory levels and reported shortages to management promptly.
Package Handler
FedEx Ground
Edison, NJ
08.2018 - 11.2019
- Loaded/Unloaded packages from trailers
- Utilized RF hand held scanners to track shipments into database
- Lifted, pushed, and pulled packages onto conveyor belts
- Inspected products for proper packaging
- Collaborated with team members and supervisors to meet shipping deadlines
City Carrier Assistant
USPS
Linden, NJ
05.2018 - 07.2018
- Organized and sorted mail into bins for delivery
- Inspected USPS vehicle before beginning mail route
- Delivered mail in pre-determined route in Linden, NJ
Fulfillment Associate/Sortation Handler
Amazon.com.dedc, LLC
Avenel, NJ
10.2016 - 02.2018
- Received packages from conveyor belt and loaded onto pallet
- Inspected packages for quality
- Used RF hand-held scanners to track/update database
- Ensured skids were stacked securely for transport
- Operated pallet jacks to transport completed pallets to delivery platform
Service Desk Analyst/IBM MVS System Lead Computer Operator
Depository Trust and Clearing Corporation
New York, NY
09.2005 - 10.2014
- Managed and maintained multiple computer systems simultaneously, ensuring optimal performance and uptime
- Resolved technical issues and provided support to end-users
- Maintained and managed processing logs and run procedures manuals
- Monitored and scheduled jobs for processing
- Monitored and managed WebSphere alerts
- Setup and coordinated VoIP conference calls for troubleshooting and recovery of client environments related to a reported incident
- Documented, created, and updated Standard Operating Procedures of all systems
- Entered PC hardware/software changes and requests in datacenter’s database
- Participated in datacenter scheduled IPLs, system shutdown/startup, and disaster recovery
- Supported incidents and problem management as part of a global 24x7 support team
- Escorted and coordinated with visiting technical vendors as needed
- Checked device power and LED alarm indicators and perform troubleshooting measures and escalate to technical leads
- Executed reboots and performed initial diagnostics of servers as per developers’ instructions
- Changed account passwords via the cli on HP OpenVMS and Digital VAV/VMS servers
Senior Computer Operator/Lead Computer Operator
Securities Industry Automation Corporation
New York, NY
05.1988 - 09.2005
- Started, processed, and monitored daily/weekly production/test/qa/development via batch and online applications on IBM OS mainframe, HP Alpha Server OpenVMS and Windows NT
- Performed backup procedures on Oracle databases using oracle menu
- Performed backup procedures of Digital VAX/VMS and Windows NT on Veritas BackupExec and Netbackup
- Prepared an intranet report for FICC/GSCC member firm of latest business results in html
- Participated in datacenter scheduled IPLs, system shutdown/startup, and disaster recovery
- Documented and updated SOPs of all systems
- Assisted PC Support in setting up PC workstations installing hardware/software, and static IP configuration
- Changed account passwords via Active Directory in Windows and on HP OpenVMS and Digital VAX/VMS via the cli
- Trained and mentored junior staff members
- Assisted management in vetting new employees
Education
Associate in Science (AS) - Computer Information Systems
Essex County College
Newark, NJSkills
- Microsoft Outlook, Teams, Word, and Excel
- ServiceNow
- Remote desktop protocols
- SSH and SecureCRT
- MobaXterm and Putty
- RealVNC Viewer
- NetBackup and CA-Scheduler
- IBM Tivoli and Netcool
- HP Network Node Manager
- JES2 z/OS and KVM
Certification
- CompTIA A+ CE, 06/01/16 to 06/01/22
- Microsoft MTA Windows Operating Systems Fundamentals, 04/01/15 to Present
- Microsoft MTA Networking Fundamentals, 04/01/14 to Present
- Microsoft Certified Professional, 04/01/14 to Present
Software Summary
- MS Outlook
- MS Teams
- MS Word
- MS Excel
- ServiceNow
- MobaXterm
- SSH
- SecureCRT
- Putty
- RDP
- RealVNC Viewer
- Netbackup
- CA-Scheduler
- CA-Unicenter System Watchdog
- IBM Tivoli
- Netcool
- NetView
- JES2 z/OS
- HP Network Node Manager
- KVM
Timeline
Associate Technician
ZT Systems
10.2020 - 05.2025
System Technician (Client: ZT Systems)
Randstad USA
11.2019 - 10.2020
Package Handler
FedEx Ground
08.2018 - 11.2019
City Carrier Assistant
USPS
05.2018 - 07.2018
Fulfillment Associate/Sortation Handler
Amazon.com.dedc, LLC
10.2016 - 02.2018
Service Desk Analyst/IBM MVS System Lead Computer Operator
Depository Trust and Clearing Corporation
09.2005 - 10.2014
Senior Computer Operator/Lead Computer Operator
Securities Industry Automation Corporation
05.1988 - 09.2005
Associate in Science (AS) - Computer Information Systems
Essex County College