Lexis Wasick

Create and establish relationships with customers to ensure strong customer service. Refer customers to personal bankers to have a thorough conversations to meet their financial needs. Take the proper precautions and follow the correct procedures to avoid risk within the branch. Keep a balanced drawer through out all times. Counting and handling currency with physical bills. Running transactions with the use of a debit card. Managing totals and cash shipments out and into the branch vault. Operating the teller cash recycler and managing balances within the machine. Cash swap the ATM machine weekly. Stand as the witness as audits are done by the Lead Customer Service Representative. Make daily outbound calls to further relationships within the cliental. Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Assisted customers by answering questions and fulfilling requests. Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance. Worked and handled cash transactions. Worked and handled debit card/credit card transactions. Checked members into their camp sites at their designated times while maintaining a set schedule for campers. Decorated the store/campground. Maintained the store, store bathroom, and activity center to ensure a favorable experience with cleanliness. Experience with closing the store, counting down the drawer, and putting together the nightly deposits. Managed the activity room, including stock, supplies, and demonstrations. Worked with children, adults, and teenagers to build relations in order to have a memorable experience.

Create and establish relationships with customers to ensure strong customer service. Refer customers to personal bankers to have a thorough conversations to meet their financial needs. Take the proper precautions and follow the correct procedures to avoid risk within the branch. Keep a balanced drawer through out all times. Counting and handling currency with physical bills. Running transactions with the use of a debit card. Fostered positive customer service culture within team which led to higher customer satisfaction rates. Responded to customer requests for products, services, and company information.