Overview
Work History
Timeline
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Alexis Torres

Palm Desert ,CA

Overview

6
6
years of professional experience

Work History

Front Office Associate

Marriott Vacation Club/ The Westin
Palm Desert, CA
02.2023 - Current
  • Greeted customers upon arrival and provided them with outstanding customer service.
  • Assisted guests with check-in, check-out, and room reservations.
  • Answered incoming calls and inquiries from potential guests in a professional manner.
  • Provided information about the hotel's facilities, services, and nearby attractions to guests.
  • Processed credit card payments using point of sale systems.
  • Performed daily audits of front desk operations and ensured accuracy of financial records.
  • Ensured compliance with all company policies and procedures related to guest services.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Managed daily reports related to occupancy rates, revenues, accounts receivable and payable.

Front Office Receptionist

Miramonte Resort & Spa
Indian Wells, CA
05.2022 - 02.2023
  • Assisted in creating a memorable first impression of the resort, responsible for assigning rooms accordingly to arrival detail and reservation, checking guest in and out of rooms balance folios, balance house, handle guest request and complaints with sensitivity. Encourage upsells. Keep a clean work space, keeps up with details in lobby for presentation. Works closely with engineering and house keeping as well as food and beverage. Responsible for personal amenities.

Reservation Agent /PBX Hotel Operator

Fantasy Springs Resort Casino
Indio, CA
01.2018 - 05.2022
  • Responsible for handling all reservations for the resort, assigning rooms taking payment information also reserving for the golf department. Communicates closely with player development and insures their players are assisted accordingly, responsible for tracking casino player qualifications. Granted complimentary stays according to player engagement. Responsible for filing all comps and third-party reservations Regularly assisted with complying with all rest break regulations and laws with PBX and front office. Routinely informed guests of all resort amenities and available hours, as well as routed all calls to their appropriate requested department.

Timeline

Front Office Associate

Marriott Vacation Club/ The Westin
02.2023 - Current

Front Office Receptionist

Miramonte Resort & Spa
05.2022 - 02.2023

Reservation Agent /PBX Hotel Operator

Fantasy Springs Resort Casino
01.2018 - 05.2022

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Alexis Torres