Lexus Bartolome
Las Vegas
Summary
Professional manager prepared for leadership roles within dynamic environments. Strong focus on team collaboration, ensuring flexibility to meet changing needs. Expert in staff coordination, conflict resolution, and operational efficiency. Reliable and results-driven, known for fostering positive work environment and achieving organizational goals.
Overview
10
10
years of professional experience
Work History
Shift Manager
Wingstop
07.2024 - Current
- Supervised daily operations, ensuring adherence to food safety and quality standards.
- Trained and mentored team members on efficient service techniques and product knowledge.
- Implemented inventory management procedures to reduce waste and optimize stock levels.
- Streamlined scheduling processes, improving staff coverage during peak hours.
- Led team meetings focused on enhancing communication and fostering a positive work environment.
- Analyzed performance metrics to identify areas for operational improvement and efficiency gains.
- Developed promotional strategies that enhanced customer engagement and increased sales.
- Resolved customer complaints effectively, ensuring high satisfaction and loyalty rates.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Exercised composure under pressure and in escalated customer service scenarios.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
- Addressed and resolved staffing issues promptly, minimizing disruptions to shift operations and maintaining service standards.
Kitchen Manager
Chipotle Mexican Restaurant
05.2024 - 12.2024
- Oversaw daily kitchen operations, ensuring adherence to food safety standards and quality control.
- Trained and mentored kitchen staff on preparation techniques and operational procedures.
- Developed efficient inventory management practices to reduce waste and optimize supply chain processes.
- Implemented new cooking methods, enhancing menu offerings and improving customer satisfaction.
- Analyzed kitchen workflow, identifying bottlenecks and recommending process improvements for efficiency.
- Conducted regular performance reviews, fostering professional development among team members through feedback sessions.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
Assistant Manager
Capriotti's Sandwich Shop
06.2023 - 07.2024
- Led daily operations to ensure optimal customer service and product quality.
- Trained and mentored staff to enhance team performance and efficiency.
- Implemented inventory management systems to reduce waste and improve stock accuracy.
- Streamlined scheduling processes, resulting in improved workforce allocation.
- Collaborated with management on strategic initiatives to drive sales growth.
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Coordinated promotional events, enhancing brand visibility and customer engagement.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Assistant Manager and General Manager
Popeye's Restaurants
03.2016 - 05.2023
- Streamlined daily operations to enhance service efficiency and customer satisfaction.
- Facilitated training programs for new staff, improving onboarding and retention rates.
- Implemented inventory management systems to reduce waste and optimize supply levels.
- Coordinated team schedules to ensure adequate coverage during peak hours, enhancing workflow.
- Analyzed sales reports to identify trends, informing strategic decisions for promotions and menus.
- Led initiatives to improve food safety compliance, resulting in higher audit scores and customer trust.
- Collaborated with management to develop employee performance metrics, driving accountability and growth.
- Resolved customer complaints effectively, fostering positive relationships and repeat business.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
High School Diploma -
Arbor View High School
Las Vegas, NV06-2016
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Opening and closing procedures
- Punctual and reliable
- Energetic and enthusiastic
- Training and mentoring
- Inventory management
Timeline
Shift Manager
Wingstop
07.2024 - Current
Kitchen Manager
Chipotle Mexican Restaurant
05.2024 - 12.2024
Assistant Manager
Capriotti's Sandwich Shop
06.2023 - 07.2024
Assistant Manager and General Manager
Popeye's Restaurants
03.2016 - 05.2023
High School Diploma -
Arbor View High School