Lexus Bombard
Summary
A dynamic leader with proven management success at Two Blondes Boutique, enhancing store performance through meticulous attention to detail and robust problem-solving skills. Excelled in staff supervision and customer engagement, significantly boosting satisfaction and loyalty, fostering a team-oriented environment, driving sales and operational efficiency. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, POS system, and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. A motivational leader skilled at building relationships with customers, employees and senior management.
Overview
13
13
years of professional experience
Work History
Assistant Store Manager
Two Blondes Boutique
Plant City, FL
11.2021 - 12.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Key Holder
Rue 21
Brandon, Fl
04.2012 - 04.2013
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Trained, coached, and mentored new sales associates for maximum performance.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Greeted customers and provided product advice to increase sales.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Handled cash register operations and customer transactions to process payments.
- Trained under and held manager like responsibilities.
Lead Sales Associate/ Lead Visual Merchandiser
Tilly's Clothing Store
Brandon, FL
08.2010 - 04.2012
- Handled cash register operations and customer transactions to process payments.
- Processed and stocked merchandise in accordance with store standards.
- Greeted customers and provided product advice to increase sales.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Delivered excellent customer service for repeat business.
- Developed and maintained knowledge of current sales and promotions.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Education
License - Cosmetology Education
Summit Salon Academy
Tampa, FL08.2014
High School Diploma -
Bloomingdale High School
Valrico, FL05.2012
Skills
- Problem-Solving
- Customer Service and Engagement
- Team Building and Leadership
- Customer Relations
- Staff Supervision
- Attention to Detail
- Hiring and Training
- POS Systems
- Upselling and Cross Selling
- Display Setup
- Loyal
Timeline
Assistant Store Manager
Two Blondes Boutique
11.2021 - 12.2023
Key Holder
Rue 21
04.2012 - 04.2013
Lead Sales Associate/ Lead Visual Merchandiser
Tilly's Clothing Store
08.2010 - 04.2012
License - Cosmetology Education
Summit Salon Academy
High School Diploma -
Bloomingdale High School