Lexus Bombard
Summary
A dynamic leader with proven management success at Two Blondes Boutique, enhancing store performance through meticulous attention to detail and robust problem-solving skills. Excelled in staff supervision and customer engagement, significantly boosting satisfaction and loyalty, fostering a team-oriented environment, driving sales and operational efficiency. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, POS system, and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. A motivational leader skilled at building relationships with customers, employees and senior management.
Overview
13
13
years of professional experience
Work History
Assistant Store Manager
Two Blondes Boutique
11.2021 - 12.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Key Holder
Rue 21
04.2012 - 04.2013
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Trained, coached, and mentored new sales associates for maximum performance.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Greeted customers and provided product advice to increase sales.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Handled cash register operations and customer transactions to process payments.
- Trained under and held manager like responsibilities.
Lead Sales Associate/ Lead Visual Merchandiser
Tilly's Clothing Store
08.2010 - 04.2012
- Handled cash register operations and customer transactions to process payments.
- Processed and stocked merchandise in accordance with store standards.
- Greeted customers and provided product advice to increase sales.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Delivered excellent customer service for repeat business.
- Developed and maintained knowledge of current sales and promotions.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Education
License - Cosmetology Education
Summit Salon Academy
Tampa, FL08.2014
High School Diploma -
Bloomingdale High School
Valrico, FL05.2012
Skills
- Problem-Solving
- Customer Service and Engagement
- Team Building and Leadership
- Customer Relations
- Staff Supervision
- Attention to Detail
- Hiring and Training
- POS Systems
- Upselling and Cross Selling
- Display Setup
- Loyal
Timeline
Assistant Store Manager
Two Blondes Boutique
11.2021 - 12.2023
Key Holder
Rue 21
04.2012 - 04.2013
Lead Sales Associate/ Lead Visual Merchandiser
Tilly's Clothing Store
08.2010 - 04.2012
License - Cosmetology Education
Summit Salon Academy
High School Diploma -
Bloomingdale High School
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