Lexus Harlan
Prescott,AZ
Summary
Driven Server/Bartender with solid background in hospitality, adept at delivering exceptional guest experiences and maintaining welcoming environment. Successfully managed high-volume guest interactions, ensuring smooth operations and guest satisfaction. Demonstrated strong interpersonal skills and effective problem-solving abilities.
Overview
2025
2025
years of professional experience
Work History
Host
PF Changs Restaurant
- Greeted and seated guests, ensuring prompt service and a welcoming atmosphere.
- Managed reservation system, optimizing table turnover and guest flow.
- Assisted servers by communicating menu specials and accommodating guest requests.
- Maintained cleanliness of front-of-house areas, adhering to health and safety standards.
Server
Haveli Indian Restaurant
- Provided exceptional customer service, ensuring guest satisfaction through prompt and friendly interactions.
- Managed order taking and delivery, efficiently coordinating with kitchen staff to ensure accuracy.
- Assisted in training new servers on menu items and service standards to maintain consistency.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
- Upsold menu specials, enhancing overall dining experience while increasing average ticket sales.
- Resolved customer complaints swiftly, fostering positive relationships and encouraging repeat visits.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Bartender
Hooters
Fayetteville, NC
07.2023 - 06.2024
- Prepared and served a variety of beverages promptly to enhance customer satisfaction.
- Maintained cleanliness and organization of bar area to ensure efficient service flow.
- Assisted in training new staff on drink recipes and customer service standards.
- Managed inventory levels, ensuring adequate stock of liquor and supplies for operations.
- Engaged customers with friendly conversation to create a welcoming atmosphere.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Education
Obtaining Bachelors - Forensic Psychology
Columbia Southern University
Orange Beach, ALSkills
- Multitasking proficiency
- Customer service
- Point of sale systems
- Positive and professional
- Complaint handling
- Cleaning and sanitation
- Hospitality and accommodation
- Strong interpersonal skills
- Highly reliable
- Patience and tolerance
- Outgoing personality
- Responsible alcohol service
Timeline
Bartender
Hooters
07.2023 - 06.2024
Host
PF Changs Restaurant
Server
Haveli Indian Restaurant
Obtaining Bachelors - Forensic Psychology
Columbia Southern University