Lexus Hollins
Sheffield Lake,OH
Summary
Dependable achiever committed to maintaining customer trust, with a strong background directly interfacing with industry customers. Well-versed in products, services, and consumer trends.
Overview
8
8
years of professional experience
Work History
Customer Service Specialist
Mpc Plating
Brooklyn, OH
10.2023 - Current
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Provide accurate information about pricing, inventory, expected ship and delivery dates, tracking information, conduct research, and provide accurate responses in a timely fashion.
- Accurately enter customer purchase orders. Confirm price and delivery of each order.
- Review EDI purchase orders for data accuracy upon receipt.
- Managed customer interactions via calls, chats, emails.
- Coordinate shipping schedules with team members to keep projects on track.
- Conducted quarterly inventory.
Preschool Teacher
Young Explorers Montessori School
Avon , Ohio
10.2021 - 10.2023
- Conducted classroom activities to stimulate physical, mental, and social development of preschool students.
- Provided individual attention to each student as needed during class time.
- Administered assessments throughout the year to gauge student understanding of content material.
- Attended professional development workshops to stay current on best practices for early childhood education.
- Built and strengthened positive relationships with students, parents and teaching staff.
Water Safety Instructor
Aqua-Tots
01.2019 - 10.2021
- Initiates, cultivates and sustains encouraging associations with program participants.
- Delivered engaging and secure swimming lessons with a focus on imparting knowledge.
- Maintained consistency with company policies and procedures in daily operations.
- Maintained CPR and First Aid certification.
- Complete and pass regular in-water training and assessments.
Hostess
Arashi Japan
03.2017 - 03.2020
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Assisted in preparing the restaurant for opening and closing shifts.
- Monitored customer satisfaction levels throughout their meal experience.
- Ensured compliance with health and safety regulations at all times.
Education
High School Diploma -
Avon High School
05.2019
Skills
- Good communication skills
- Friendly, Positive Attitude
References
References available upon request.
Timeline
Customer Service Specialist
Mpc Plating
10.2023 - Current
Preschool Teacher
Young Explorers Montessori School
10.2021 - 10.2023
Water Safety Instructor
Aqua-Tots
01.2019 - 10.2021
Hostess
Arashi Japan
03.2017 - 03.2020
High School Diploma -
Avon High School