Lexus Martin

• Processed customer transactions efficiently and accurately at Dugood Credit Union.
• Assisted members with account inquiries and provided exceptional service.
• Maintained cash drawer accuracy and balanced transactions daily.
• Educated members about credit union products and services available to them.
• Collaborated with team members to improve service delivery and member satisfaction.

• Prepared individual and business tax returns for clients with diverse financial situations.
• Analyzed financial documents to ensure compliance with federal and state tax regulations.
• Reviewed client information for accuracy and completeness before submission to authorities.
• Communicated tax law changes to clients, providing guidance on potential impacts.
• Collaborated with team members to streamline processes and improve service delivery.
• Utilized tax preparation software to efficiently manage client data and filings.
• Maintained up-to-date knowledge of tax legislation and best practices in the industry.
• Filed electronically through approved software programs.
• Maintained accurate records of all client transactions and filings.

• Assisted customers in selecting furniture styles and finishes.
• Demonstrated product features and benefits to enhance customer experience.
• Processed sales transactions accurately using point-of-sale systems.
• Handled customer inquiries and resolved concerns professionally and efficiently.
• Helped customers find specific products, answered questions, and offered product advice.
• Greeted customers and provided exceptional customer service.

• Managed daily office operations and maintained an organized workspace.
• Coordinated schedules and meetings for staff and management.
• Oversaw inventory management for office supplies and equipment.
• Implemented efficient filing systems for documents and records.
• Trained new employees on office procedures and best practices.
• Assisted with budgeting and expense tracking for office needs.
• Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
• Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.

Processed employee payroll bi-weekly