Lexus Sanger
Mount Wolf,PA
Summary
Accomplished General Manager at Pilot Travel Centers, adept in fostering teamwork and collaboration, significantly enhancing sales and profitability. Expert in customer service and computer proficiency, I've led teams to exceed sales targets through strategic planning and effective communication. Achieved a notable increase in customer satisfaction and loyalty by implementing innovative merchandising strategies.
Overview
9
9
years of professional experience
Work History
Merchandise Execution Team Member
Home Depot
11.2023 - Current
- Enhanced merchandise presentation by creating visually appealing displays and executing store layout plans.
- Improved efficiency by regularly updating planograms according to company guidelines and standards.
- Worked closely with buyers to identify opportunities for improving product assortment or presentation, resulting in increased sales and customer satisfaction.
- Collaborated with team members to implement seasonal merchandising strategies for optimal sales performance.
Sales Associate
Smokers Outlet
06.2023 - 10.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Deli Team Lead
TravelCenters of America
06.2022 - 06.2023
- Managed daily financial transactions accurately while adhering to established cash-handling procedures.
- Collaborated with store managers to implement promotional strategies resulting in increased sales.
- Conducted regular equipment maintenance checks for optimal performance and minimal downtime.
- Utilized strong communication skills to resolve customer complaints promptly, maintaining positive relationships.
- Increased revenue through upselling techniques that highlighted premium product options available within the department.
General Manager
Pilot Travel Centers
08.2020 - 06.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Customer Service Cashier
Bojak Bakery
10.2015 - 08.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
High School Diploma -
Northeastern Senior High School
Manchester, PA06.2010
Skills
- Customer Service
- Time Management
- Teamwork and Collaboration
- Problem-solving abilities
- Excellent Communication
- Active Listening
- Computer Proficiency
Timeline
Merchandise Execution Team Member
Home Depot
11.2023 - Current
Sales Associate
Smokers Outlet
06.2023 - 10.2023
Deli Team Lead
TravelCenters of America
06.2022 - 06.2023
General Manager
Pilot Travel Centers
08.2020 - 06.2022
Customer Service Cashier
Bojak Bakery
10.2015 - 08.2020
High School Diploma -
Northeastern Senior High School