Hi, I’m
Alexis Cruz
Summary
Experienced restaurant management professional skilled in optimizing operations and enhancing the dining experience. Recognized for fostering a collaborative team environment and achieving results-oriented outcomes. Demonstrated reliability and adaptability in consistently meeting evolving business demands. Expertise in staff training, customer service, and operational efficiency ensures seamless operations and customer satisfaction.
Overview
14
years of professional experience
1
Certification
Work History
Burlington Stores
Customer Service Supervisor (CSS)
11.2021 - Current
Job overview
- Store operations: Managing day-to-day operations, such as inventory management, cash handling, and store safety and security
- Sales: Achieving sales targets, merchandising, and promotional activities
- Customer service: Ensuring customer needs are met, complaints are resolved, and service is efficient
- Staffing: Scheduling employees, hiring and training new employees, and coaching retail sales staff
- Project management: Overseeing project management and implementation schedules
- Technical: Participating in technical choices, such as architecture and components, and ensuring project commitments
- Coordination: Developing and implementing operational procedures, preparing work schedules, and assigning duties to ensure efficient operation
JUST BECLAWS
Restaurant Manager
01.2015 - 12.2023
Job overview
- Mastered new technology and software applications swiftly.
- Excelled at delivering results within stringent time constraints.
- Fostered and preserved cooperative professional relationships.
- Adhered to correct practices for maintaining a sanitized kitchen environment.
- Maintained high standards of food and service in a welcoming atmosphere.
- Guided team members towards career growth opportunities.
- Ensured consistent availability of necessary materials.
- Ensured prepared food met quality and quantity standards before serving.
- Conducted training sessions on cooking procedures, safety regulations, and productivity strategies.
- Addressed escalated customer concerns promptly providing knowledgeable support to ensure optimal satisfaction.
- Interviewed and chose candidates for various roles.
- Oversaw payroll and timekeeping activities.
- Ensured accuracy by reconciling cash and credit card transactions.
- Engaged with customers to gather feedback and implement restaurant improvements.
- Created, executed, and oversaw strategies to boost food and beverage revenue.
- Accurately calculated inventory levels and ordered necessary supplies.
- Regularly assessed guest feedback to enhance experience.
- Created an inclusive environment encouraging open communication for all employees.
- Enhanced customer satisfaction through introduction of new service standards.
- Monitored daily sales and invoice records for precise financial reporting.
- Fostered constructive workplace culture through proactive conflict resolution.
- Performed staff performance evaluations, highlighting areas for improvement.
- Closely monitored schedules to boost labor efficiency.
- Supported creation and rollout of diverse menus to enhance customer choices.
- Organized catering services ensuring memorable event experiences.
- Curbed employee turnover by fostering leadership, transparent communication, and growth opportunities.
- Led periodic safety training sessions to maintain a hazard-free workplace.
- Oversaw daily operations to maintain optimal efficiency, consistency, and quality in food and service.
- Introduced cost-saving strategies by optimizing processes, scheduling effectively, and negotiating with vendors strategically.
- Built strong relationships with local suppliers to ensure competitive pricing on quality ingredients without compromising taste or presentation.
- Boosted restaurant profits by streamlining table turnover rates.
- Managed inventory processes to reduce waste and sustain optimal stock levels for smooth operations.
- Managed food preparation processes.
- Negotiated and acquired high-quality food supplies.
- Encouraged staff to reach peak performance levels.
- Monitored and reordered food stock and dry goods to maintain effective supply levels.
- Coordinated employee schedules to ensure comprehensive shift coverage.
- Enhanced quality assurance through regular line inspections.
- Conducted sales data analysis to identify trends; adjusted purchasing strategies based on insights.
- Evaluated operational status of equipment and machinery for proper functionality.
Longhorn Steakhouse
Shift Leader
01.2013 - 04.2016
Job overview
- Managed daily cash handling processes, ensuring precise record-keeping and minimizing errors.
- Taught new staff and assigned daily duties.
- Monitored compliance with company policies and regulations.
- Processed cash and card payments with precision using POS software.
- Established uniform standards across shifts by working with fellow shift leaders.
- Handled customer complaints and provided effective solutions to ensure satisfaction.
- Enhanced team efficiency through effective scheduling and task allocation.
- Addressed concerns immediately to improve overall customer experience.
- Ensured production areas remained clean and well-organized to prevent hazards.
Buffalo Wild Wings
Front of House Shift Leader
02.2011 - 01.2013
Job overview
- Collaborated with back-of-house management to ensure seamless team communication.
- Supervised daily FOH operations to maintain quality and standards.
- Addressed guest concerns ensuring a pleasant customer experience.
- Cultivated strong guest relationships, resolving complaints swiftly.
Education
Hudson County Community College, Jersey City, NJ
No Degree from Culinary
06-2010
Franklin High School, Somerset, NJ
High school or equivalent
06.2005
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Operations management
- Point of sale (POS) system operation
- Passion for customer satisfaction
- Customer-oriented
- Organization and prioritization
- Complaint resolution
- Staff scheduling
- Food service background
Certification
- ServSafe, 10/01/16, 10/31/21
- Food Handler Certification
- Pallet Jack Certification
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Customer Service Supervisor (CSS)
Burlington Stores
11.2021 - Current
Restaurant Manager
JUST BECLAWS
01.2015 - 12.2023
Shift Leader
Longhorn Steakhouse
01.2013 - 04.2016
Front of House Shift Leader
Buffalo Wild Wings
02.2011 - 01.2013
Franklin High School
High school or equivalent
- ServSafe, 10/01/16, 10/31/21
- Food Handler Certification
- Pallet Jack Certification
Hudson County Community College
No Degree from Culinary
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