Emma Smith
Vale,NC
Summary
Operations Manager with a proven track record at Burlington Stores, excelling in team leadership and problem-solving. Achieved a remarkable 110% success in inventory execution and drove an 8% increase in comp sales YTD. Skilled in operations management and customer service, fostering a high-performing retail environment.
Overview
24
24
years of professional experience
Work History
Operations Manager
Burlington Stores
02.2024 - Current
- Ran location without store manager support from December week 4 2024 to July week 4 2025
- Prepped and executed a successful June 2025 inventory, achieving our goal by 110% getting a result of 3.21% vs 2024 year end result of 3.21%
- Achieved our CPH goal for the 2024 year
- Currently showing an 8% increase over comp sales YTD
Store Manager
Burlington Stores
08.2022 - 01.2024
- Led daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff on customer service standards and operational best practices.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Oversaw visual merchandising efforts to create appealing product displays that drive sales.
Operations Manager
Burlington Stores
08.2021 - 08.2022
- Opened Hickory location, responsible for hiring of store, and training of all incoming supervisors and associates
- Trained stores current store manager Christy Reyonlds from our opening Customer Service Supervisor
- Lead store quite frequently without store manager support, Store manager at time was frequently supporting our region.
Operations Manager
Burlington Stores
08.2020 - 08.2021
Merchandising Manager
Burlington Stores
05.2019 - 08.2020
- Opened store 1120, hired and trained all incoming associates
Merchandising Manager
Burlington Stores
05.2011 - 08.2020
Merchandising Manger
Macy's
11.2001 - 10.2010
- Developed and implemented merchandising strategies to optimize product placement and maximize sales.
- Collaborated with cross-functional teams to enhance inventory management and streamline supply chain processes.
- Analyzed market trends and customer insights to drive product assortment decisions and improve customer engagement.
- Led training sessions for staff on visual merchandising standards and best practices to elevate store presentation.
Education
No Degree - Biology And History
University of Colorado
DenverSkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
Timeline
Operations Manager
Burlington Stores
02.2024 - Current
Store Manager
Burlington Stores
08.2022 - 01.2024
Operations Manager
Burlington Stores
08.2021 - 08.2022
Operations Manager
Burlington Stores
08.2020 - 08.2021
Merchandising Manager
Burlington Stores
05.2019 - 08.2020
Merchandising Manager
Burlington Stores
05.2011 - 08.2020
Merchandising Manger
Macy's
11.2001 - 10.2010
No Degree - Biology And History
University of Colorado