Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

LEXXUS GOODWIN

Midlothian,Texas

Summary

Skilled Wax Specialist with a proven track record at Waxxpot and European Wax Center, adept in strip waxing and client retention strategies. Demonstrates exceptional multitasking abilities and a commitment to continuous education, ensuring high standards of hygiene and client satisfaction. Excels in sales upselling and client consultations, significantly enhancing customer experience and loyalty. Dynamic sales professional with a passion for client relationships and customer service. Possesses an entrepreneurial drive and enthusiasm for success, along with experience in the retail sector. Committed to providing consistently high level of customer service, with a knack for quickly building rapport with clients.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Crew Member

Burger King
03.2024 - Current
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Assisted other team members to achieve goals.

Wax Specialist

Waxxpot
06.2023 - 02.2024
  • Advised clients on aftercare procedures following the completion of each service
  • Maintained a clean, hygienic environment while performing all waxing treatments
  • Leveraged problem-solving skills to resolve customer complaints in an efficient manner
  • Developed extensive knowledge of different types of wax products and their application techniques
  • Assisted other team members in providing exceptional salon services
  • Collaborated effectively with colleagues to complete tasks within established deadlines

Wax Specialist

European Wax Center
10.2022 - 06.2023
  • Communicated clearly with clients to maximize comfort and ease
  • Maintained clean work areas for patients to enjoy appealing treatment spaces
  • Attended regular training sessions to stay up-to-date on industry best practices
  • Demonstrated expertise in waxing services, including full-body and bikini waxes
  • Ensured compliance with safety protocols throughout all stages of treatment processes
  • Sterilized equipment to uphold sound sanitation expectations

Wax Specialist

Waxxpot
02.2021 - 06.2022
  • Advised clients on aftercare procedures following the completion of each service
  • Communicated clearly with clients to maximize comfort and ease
  • Identified any skin reactions or allergies that may arise during waxing treatments
  • Check clients in and cash them out
  • Answer phones when needed
  • Maintained a clean, hygienic environment while performing all waxing treatments

Front Desk Associate

LGWaxxpot
04.2019 - 08.2019
  • Answered phone professionally and courteously and used proper phone greeting techniques
  • Maintained cleanliness of the front desk area and lobby for a welcoming atmosphere
  • Processed payments with accuracy using cash registers, credit card machines, and POS systems

Team Member

Arby's
11.2017 - 06.2018
  • Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems
  • Communicated effectively with customers, supervisors, and team members
  • Performed opening and closing duties, including store cleaning and restocking

Hostess

Tip Top Kitchen And Cocktails
03.2016 - 09.2016
  • Answered phone calls to take reservations and address guest questions and concerns
  • Demonstrated flexibility by helping out in other departments as needed
  • Assisted in seating guests and managing the wait list
  • Supported servers and bussers through high-volume shifts with food running and table clearing
  • Demonstrated excellent customer service skills to ensure a pleasant dining experience

Education

Licensed Esthetician -

Aveda Institute
07.2020

Lash Extension Certified -

Aveda Institute Columbus
01.2019

Lash Lift -

Aveda Institute
01.2019

Aesthetician/Esthetician and Skin Care Specialist -

Aveda Institute-Columbus
01.2002

Skills

  • Client Retention Strategies
  • Client consultation
  • Appointment Scheduling
  • Brazilian Bikini wax trained
  • Multitasking Abilities
  • Conflict Resolution
  • Professionalism and Ethics

Certification

  • Lash Extension Certified, Aveda Institute Columbus, 02/01/19
  • Lash Lift, Aveda Institute, 01/01/19
  • Licensed Esthetician, Aveda Institute, 07/01/20

Timeline

Crew Member

Burger King
03.2024 - Current

Wax Specialist

Waxxpot
06.2023 - 02.2024

Wax Specialist

European Wax Center
10.2022 - 06.2023

Wax Specialist

Waxxpot
02.2021 - 06.2022

Front Desk Associate

LGWaxxpot
04.2019 - 08.2019

Team Member

Arby's
11.2017 - 06.2018

Hostess

Tip Top Kitchen And Cocktails
03.2016 - 09.2016

Lash Extension Certified -

Aveda Institute Columbus

Lash Lift -

Aveda Institute

Aesthetician/Esthetician and Skin Care Specialist -

Aveda Institute-Columbus

Licensed Esthetician -

Aveda Institute

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LEXXUS GOODWIN