Alexia Roque
Mesa,AZ
Summary
Professional with over 20 years of customer service experience, specializing in communication, data entry, and secretarial tasks. Bilingual in Spanish, providing effective support in diverse environments. Experienced in patient care, assisting medical staff, and managing critical support functions. Recognized for exceptional organizational skills and a strong service-oriented approach.
Overview
15
15
years of professional experience
Work History
Certified Nursing Assistant/Medical Unit Secretary
Banner Rehabilitation Hospital
Mesa, AZ
01.2020 - Current
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Observed patients for any changes in their physical or mental condition.
- Responded quickly to emergency situations involving sudden illness or injury.
- Managed patient admissions and discharges efficiently.
- Coordinated communication between medical staff and patients.
- Processed medical records and ensured confidentiality compliance.
- Handled incoming calls and directed inquiries to appropriate departments.
- Supported billing processes by verifying patient information promptly.
Attendance Coordinator
Mesa Public Schools
Mesa, AZ
10.2010 - 12.2019
- Coordinated attendance records for students across multiple schools.
- Developed strategies to improve student attendance and engagement.
- Communicated with parents regarding attendance policies and procedures.
- Analyzed attendance data to identify trends and issues.
- Trained staff on best practices for tracking and reporting attendance.
Education
Medical Coder -
Precision Medical Coding
Mesa, AZ06-2023
Certified Nurse Assistant - Nursing Education
Arizona Medical Training Institute
Mesa, AZ06-2010
High School Diploma -
North Salem High School
Salem, OR06-2001
Skills
- Customer relationship management
- Workflow optimization
- Team collaboration
- Attention to detail
- Effective communication
- Administrative support
- Teamwork
- Empathy and patience
- Account management
- Critical thinking
- Data entry
- Bilingual communication
Timeline
Certified Nursing Assistant/Medical Unit Secretary
Banner Rehabilitation Hospital
01.2020 - Current
Attendance Coordinator
Mesa Public Schools
10.2010 - 12.2019
Medical Coder -
Precision Medical Coding
Certified Nurse Assistant - Nursing Education
Arizona Medical Training Institute
High School Diploma -
North Salem High School