Julie Waller
Sweetwater,TN
Summary
Dedicated Unit Secretary and Certified Nursing Assistant with proven expertise at Blount Memorial Hospital. Skilled in managing incoming calls and scheduling appointments while ensuring HIPAA compliance. Recognized for exceptional customer service and strong organizational abilities, effectively supporting patient care and enhancing operational efficiency. Compassionate and empathetic, committed to improving patient experiences.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Unit Secretary & Certified Nursing Assistant
Blount Memorial Hospital
02.2007 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Ordered and stocked a med surge floor in a medical setting.
- Communicated with Drs offices to set up appointments for patients.
- Performs effective customer service skills, to patients, family, and staff with kindness, professionalism, and efficiency.
- Takes and records vital signs.
- Helps patients with meals and assists in feedings
- Collect, label, and deliver specimens to the lab
- Proficient with toileting, including bedside commodes, foley Catheters, urinals, bed pans, and colostomy bags.
- Assists with activities of daily living.
Education
Basic
Warren Woods Tower High School
Warren, MI06.1990
Skills
- Incoming call reception
- Customer service
- Strong organization
- Multi tasking
- Appointment scheduling
- Incoming call management
- HIPAA compliance
- Patient chart maintenance
- Nursing station operations
- Vital signs
- Activity of daily living
- Compassion and empathy
- Time management
Certification
Certified Nursing Assistant
Timeline
Unit Secretary & Certified Nursing Assistant
Blount Memorial Hospital
02.2007 - Current
Basic
Warren Woods Tower High School
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