NICOLE MUHIMA
Smyrna,TN
Summary
Certified Nursing Assistant offering 12 years of experience in healthcare environments. Promotes superior time-management skills, compassionate bedside manner and astute observational ability. Knowledgeable about mobility assistance and patient hygiene needs. Effective eagerly pursuing a Unit Secretary role to utilize in-depth knowledge of nurse station duties and patient documentation. Skilled in patient database management protocols illustrated performance in the healthcare sphere.
Experienced with providing quality patient care and support in fast-paced healthcare settings. Utilizes effective communication and interpersonal skills to foster supportive environment for patients and staff. Knowledge of essential medical procedures and patient monitoring techniques ensures high standards of care and adaptability to changing needs.
Overview
2
2
Languages
16
16
years of professional experience
Work History
Unit Secretary/ Nurse Assistant
Houston Methodist Hospital
Houston, TX
05.2019 - 07.2026
- Provided patient information to facilitate timely admissions and discharges.
- Managed unit call reception and routed calls to correct department.
- Answered phone calls to provide assistance, information and medical personnel access.
- Compiled physical and digital documents, charts and reports.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Assisted with patient admissions, discharges and transfers.
- Responded to bell or light signal calls to assist patients with needs.
- Provided compassionate patient care and assistance with daily living activities.
- Monitored vital signs and reported changes to nursing staff promptly.
- Assisted in maintaining a clean and safe environment for patients and staff.
- Trained new staff on best practices in patient handling and safety protocols.
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Certified Nursing Assistant/ Unit Clerk
Ben Taub Hospital
Houston, TX
08.2020 - 04.2022
- Documented activities and recorded information in EMR system.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Used mobility devices to transport patients.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs, accurately documenting changes for nursing staff.
- Provided compassionate care to diverse patient populations in high-pressure environments.
- Trained and mentored new nursing assistants on best practices and procedures.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
- Supported patients with personal care tasks to preserve dignity and promote independence.
- Assisted in reducing hospital readmissions with thorough monitoring and documentation of follow-up appointments for discharged patients.
- Facilitated smooth patient transitions during admissions, discharges, and transfers by promptly completing required documentation.
- Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
- Placed new supply orders, managed inventory and restocked clerical spaces.
PCA
Houston Methodist Hospital
Houston, TX
03.2015 - 07.2017
- Helped patients' feel independent and dignified by assisting with activities of daily living (ADLs).
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Identified and reported observations and clinical symptoms to appropriate healthcare professionals, driving timely intervention.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
CNA
Buckingham Senior Living
Houston, TX
01.2012 - 12.2014
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Observed and reported unusual symptoms and changes to charge nurse.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
Nursing Assistant
Heartland Monor Care
Houston, TX
02.2010 - 01.2012
- Assessed vitals and noted medical information to report changes to nursing staff and physicians.
- Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
- Protected patient, self and others from injury during transfers, lifts and transports by using proper equipment and body mechanics.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Turned and repositioned bedridden patients to prevent bedsores.
Education
Certified Nurse Assistant -
Job Corps
San Marcos, TX11.2009
High School Diploma - undefined
Gary Job Corp
San Marcos, TX08.2009
Skills
Incoming call reception
Customer service
Strong organization
Telephone reception
Appointment scheduling
Incoming call management
HIPAA compliance
Patient chart maintenance
Unit secretary training
Patient scheduling
Nursing station operations
Patient data confidentiality
Professional telephone etiquette
Languages
Swahili
Native or Bilingual
French
Limited Working
Timeline
Certified Nursing Assistant/ Unit Clerk
Ben Taub Hospital
08.2020 - 04.2022
Unit Secretary/ Nurse Assistant
Houston Methodist Hospital
05.2019 - 07.2026
PCA
Houston Methodist Hospital
03.2015 - 07.2017
CNA
Buckingham Senior Living
01.2012 - 12.2014
Nursing Assistant
Heartland Monor Care
02.2010 - 01.2012
High School Diploma - undefined
Gary Job Corp
Certified Nurse Assistant -
Job Corps