Leya Kerzic
San Diego,CA
Summary
Dynamic professional with a proven track record at Pack N Go, excelling in customer service and financial accuracy. Recognized for exceptional problem-solving and time management skills, I streamline operations and enhance client satisfaction. My adaptability in fast-paced environments ensures seamless service delivery and fosters team collaboration.
Overview
4
4
years of professional experience
Work History
Front Desk Associate | Accounting Assistant | Customer Service Representative
Pack N Go
San Diego, CA
07.2024 - Current
- Greeted and assisted customers with reservations, inquiries, and check-ins, ensuring a seamless front-desk experience
- Maintained accurate financial records, process invoices, and assisted with monthly reconciliations as part of the accounting team
- Provided exceptional customer service by resolving client issues promptly and professionally via phone, email, and in person
- Coordinated with internal departments to ensure customer needs are met efficiently and effectively
- Helped streamline administrative procedures and improve office workflows to enhance overall productivity
Personal Shopper & Delivery Driver
Instacart
03.2023 - Current
- Provided reliable shopping and delivery services with attention to customer preferences and time efficiency
- Maintained consistent 5-star rating through professionalism, accuracy, and customer-first service
- Demonstrated strong time management and organizational skills while working independently
Freelance Dance Instructor & Performer
Ooh La La Dance Academy
01.2022 - Current
- Taught multiple group and private beginner dance lessons to children and adults at Ooh La La Dance Academy and Rawmana Fitness
- Performed in professional events including NBA halftime show (New Orleans), SDSU basketball game, and Cali Dance Fest
- Flown out by Cali Dance Fest to teach a live class and perform, demonstrating reliability and professionalism in high-pressure settings
- Choreographed and performed in a paid 90's themed dance show
- Managed scheduling, communication with clients, and class planning independently
Education
Bachelor of Arts - Business Marketing
San Diego State University
San Diego, CA05.2027
Associate of Business - Marketing
Mesa Community College
San Diego, CASkills
- Customer Service & Communication
- Time Management & Organization
- Team Collaboration
- High-Energy & Friendly Personality
- Adaptability in Fast-Paced Environments
- Comfortable with POS Systems & Mobile Apps
- Administrative skills
- Effective planning
- Problem-solving skills
Timeline
Front Desk Associate | Accounting Assistant | Customer Service Representative
Pack N Go
07.2024 - Current
Personal Shopper & Delivery Driver
Instacart
03.2023 - Current
Freelance Dance Instructor & Performer
Ooh La La Dance Academy
01.2022 - Current
Bachelor of Arts - Business Marketing
San Diego State University
Associate of Business - Marketing
Mesa Community College
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