Benjamin Bernard
Bedford,NH
Summary
Customer service and sales professional with extensive experience in retail, hospitality, and sports officiating. Recognized with the Bedford Little League Volunteer Award for exceptional community leadership and promoted to management at Envy Sports Club, responsible for staff oversight and daily operations. Proficient in relationship building, problem-solving, and driving team success. Currently pursuing a B.S. in Business Administration with a focus on Finance, enhancing business acumen and financial knowledge.
Overview
3
3
years of professional experience
Work History
Customer Service Representative / Front Desk Associate
Envy Sports Club
Manchester, NH
- Greet and assist members, manage check-ins, and schedule services.
- Promote memberships and services, contributing to revenue growth.
- Handle member concerns with professionalism and efficiency.
Deli Associate
Hannaford Supermarket
Bedford, NH
03.2022 - 01.2024
- Prepared and served deli products while maintaining food safety standards.
- Provided friendly service and assisted with special requests.
- Collaborated with team members to keep operations smooth during peak hours.
Sales Associate
Pure Hockey
Nashua, NH
- Current
- Assist customers in selecting hockey equipment, providing knowledgeable and personalized advice.
- Maintain an organized, visually appealing sales floor.
- Drive sales through upselling, promotions, and loyalty programs.
Umpire
Bedford Little League
Bedford, NH
- Current
- Officiate games according to league rules, ensuring fairness and safety.
- Maintain composure and resolve conflicts in high-pressure situations.
- Foster a positive environment for players, coaches, and spectators.
Education
B.S. - Business Administration, Concentration in Finance
Southern New Hampshire University
Manchester, NH01.2027
Skills
- Customer service and sales
- Conflict resolution
- Team collaboration
- Time management
- Communication skills
- POS and inventory management
- Problem solving
Personal Information
Professional Experience
01-2024
Timeline
Deli Associate
Hannaford Supermarket
03.2022 - 01.2024
Customer Service Representative / Front Desk Associate
Envy Sports Club
Sales Associate
Pure Hockey
- Current
Umpire
Bedford Little League
- Current
B.S. - Business Administration, Concentration in Finance
Southern New Hampshire University