Le'Yah Allen
Milwaukee
Summary
I am seeking a position that challenges and further develops my career skills. I believe I would be an asset to any team with my congenial attitude and strong work ethic.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Store Manager Trainer (CTM)
Oil Changers
06.2023 - Current
- Provide prompt, courteous and efficient customer service
- Act as a model of excellence for store personnel, creating a positive culture and work environment
- Creating effective employee relations
- Training and certifying team members, as a CTM I am responsible for certifications and CUPA training being in compliance
- Communicate and enforce all company policies, procedures and Brand Standards
- Managerial tasks ie: schedules, ordering, email communication and cash management
- Inventory control
- Labor control
- Hitting KPI metrics and goals, growing and expanding the business
- Attend scheduled and impromptu meetings
- Investigate and report any employee or guest issues or concerns to supervisor and appropriate corporate personnel
Store Manager
Take 5 Oil Change
09.2020 - 06.2023
- Developed strong connections with customers with providing excellent customer service
- Communicate and enforce all company rules and policies.
- Investigate and report any employee issues or concerns to supervisor and appropriate corporate personnel.
- Perform opening and closing procedures
- Training and developing employees
- Coaching for improvement with team members
- Cash Management
- Inventory Control
- Labor Control
- Attend scheduled manager meetings
Certified Technician
Scrub-A-Dub
10.2019 - 09.2020
- Perform preventative maintenance services including but not limited to oil changes, fluid flushes, and replacement of vital elements such as bulbs and filters
- Educating guests on recommendations, answering any questions they may have
- Create relationships of trust with customers through exceptional customer service and courtesy
- Work efficiently as a team to provide quality customer service
- Problem resoltion
- Maintain a clean and safe work environment
Lube Technician- Key Holder
Valvoline Instant Oil Change
08.2017 - 05.2020
- Customer Service
- Assist With Store Inventory
- Cashier
- Shift leader
- Store cleanliness
Package Handler
FedEx Ground
04.2017 - 03.2018
- Operated mechanical ramp equipment in lifting and transport of packages and materials
- Greeted truck and offloaded packages for sorting or staging in the operations center
- Broke down pallets safely and efficiently for storage
- Separated packages according to established procedures by type and destination
- Ensured all packages complied with the associated service type according to weight and size
- Used scanner according to procedural guidelines
- Correct containment, storage and disposal of hazardous materials
Retail Specialist
O'Reilly Auto Parts
11.2016 - 02.2017
- Cashier
- Assist with Store Inventory
- Interact with customers
- Sales
Building Maintenance
Walmart Supercenter
09.2016 - 11.2016
- Overnight Maintenance
- buffing/waxing floors
- Janitorial work throughout store
- Interact with Customers
- Assist with Store Inventory when maintenance tasks were complete
Dietary Aide
Westminster Place
02.2016 - 06.2016
- Food Preparation & Service
- Uphold food safety standards
- Interact with residences
- Maintain positive relationships with faculty staff
- Healthcare Service
Customer Service Associate & Maintenance
Great American Bagel, O'Hare Airport
04.2015 - 02.2016
- Cashier
- Food Preparation & Service
- Assist with Store Inventory
- Kiosk Maintenance
Customer Service Associate & Maintenance
Popeye's Chicken
09.2014 - 04.2015
- Cashier
- Food Preparation & Service - Building Services
- Assist with Store Inventory
Receptionist
Summer Office Assistance
07.2014 - 09.2014
- Filing
- Assistance with Office Inventory & Preparation for Company Move
- Receptionist duties
Education
Associates of Science Degree -
Olive Community College
Chicago, ILHigh School Diploma -
Fenger High School
Chicago, IL06-2013
Skills
- Microsoft PowerPoint
- Microsoft Word
- Automotive Repair
- Oil Change
- Mechanic Experience
- Tire Service
- Transmissions
- Dietary Aide Experience
- Sales
Certification
Preventative Automotive Maintenance Association (PAMA)
Timeline
Store Manager Trainer (CTM)
Oil Changers
06.2023 - Current
Store Manager
Take 5 Oil Change
09.2020 - 06.2023
Certified Technician
Scrub-A-Dub
10.2019 - 09.2020
Lube Technician- Key Holder
Valvoline Instant Oil Change
08.2017 - 05.2020
Package Handler
FedEx Ground
04.2017 - 03.2018
Retail Specialist
O'Reilly Auto Parts
11.2016 - 02.2017
Building Maintenance
Walmart Supercenter
09.2016 - 11.2016
Dietary Aide
Westminster Place
02.2016 - 06.2016
Customer Service Associate & Maintenance
Great American Bagel, O'Hare Airport
04.2015 - 02.2016
Customer Service Associate & Maintenance
Popeye's Chicken
09.2014 - 04.2015
Receptionist
Summer Office Assistance
07.2014 - 09.2014
Associates of Science Degree -
Olive Community College
High School Diploma -
Fenger High School
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